1. Personal codes
Only authorised users have access to winbank web banking. The rights of each user may be fully adjusted to your company's needs. You can limit certain rights and create approval scenarios. Each user can access the service by entering two customer identification codes, different for each user, that only they know:
The first time you use winbank web banking, for your own security, the system makes you change your User ID and PIN. Every 2, 4 or 6 months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change PIN” screen. You can change you codes more often if you like.
2. Code lock
If you enter your PIN wrongly 3 times, for your own security, the system will lock your access codes and block your access to winbank web banking.
To unlock your codes and regain access to winbank web banking you will need to verify your details. Call the Customer Service Department:
3. Automatic logout
- From a landline or mobile phone in Greece on 210 328 8000
- From abroad on 0030 210 32 88000
If the system identifies that you have been inactive for 7 minutes while logged into winbank web banking, for your own security it will automatically log you out.
To re-activate the online session, the system will ask you to log in again or to re-enter the transaction details.