Digital Onboarding Service
Start your banking relationship with us using your mobile phone.
Who can use the service
- Individuals
- From 18 years old and over
- Greek nationals
- With Identity Card
- Owners of TAXISnet codes, with updated information to the EMEp (National Register of Citizens Communication)
Advantages of the service:
- The process is completed from your mobile phone wherever you are
- It only takes 15 minutes
- You are not required to upload any ID or or DEKO account (public utility bill) for your identification
- Your identification is done through a video call with a bank representative
- It also supports sign language
Questions and answers
- General
- Prerequisites of the process
- Process
- Video call with a representative
What are the requirements to become a customer of Piraeus Bank?
To become a customer and open your first account, you need to:
- be an individual
- be 18 years old or older
- be a permanent resident and taxed exclusively in Greece
- present a Greek identity card with Latin characters for identification during the video call
- not already be a customer of Piraeus Bank
Is there a fee to register online as a new customer of Piraeus Bank?
- No, the service is free of charge.
How do I install the Piraeus app on my mobile phone?
- You can download the Piraeus app on your mobile from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) depending on your device.
What deposit account can I open through the Piraeus app?
Through the app, you can open:
- a deposit account for daily needs
- payroll account
- savings account
How will I receive the card I obtained through the Digital Onboarding service?
- The issued debit card will be sent to the home address you provided during the process. Your PIN will also be sent to the same address by separate registered mail.
What is the EMEp? Where can I find more information?
- The National Communication Register (E.M.Ep.) is an information system where your contact details are registered so they can be available for your electronic transactions with the public sector. You can find more information here: National Communication Register (ΕΜΕp) (howto.gov.gr)
What documents do I need to become a Piraeus Bank customer through my mobile phone?
- You only need to have your TAXISnet credentials and to have updated your information in the National Communication Register / EMEp (notify.gov.gr).
Can I open an account if my profession details on e-Gov are missing?
- Yes, but you will need to declare your status (e.g., student, housemaker, unemployed, income earner).
Can I start my banking relationship via eGOV-KYC regardless of my profession?
- Yes, as long as you can be identified via eGOV-KYC.
Can I open an account if I am not liable for a tax declaration?
- Yes, but you will need to manually enter your income and the corresponding tax year.
What happens if my registration process is interrupted?
- If the process is interrupted at any point, you can restart the process within 12 hours. Your progress is saved, and you will continue from the point where the interruption occurred. After 12 hours, you can start the process again from the beginning.
Why can't I continue after e-Gov authentication?
Possible reasons that may prevent you from continuing are:
- you are underage
- you have a residential address outside Greece
- indications appear that you are not taxed exclusively in Greece
- you are already a Piraeus Bank customer
- your e-Gov details are invalid or incomplete
I enter the one-time password (OTP) and it is not accepted. Why might this happen?
- The maximum "lifetime" of the OTP, which is 2 minutes, has expired. In this case, you should press resend to continue.
If I encounter a problem during the process, who should I contact?
- For any problem, questions or clarifications, please contact the Piraeus Bank service department at +30 21 0 328 8000.
What happens if during the video call with the bank representative, the call is interrupted by a random factor?
- In this case, you will have to start the process from the beginning.
What are the available hours to video call with a representative?
A representative will be available to assist you:
- Monday - Friday: 8.00 a.m. - 8.30 p.m.
- Saturday: 10.00 a.m. - 3.30 p.m.
Is it possible to service customers with disabilities (PWD)?
- There is the possibility to serve people with hearing impairments, as the Piraeus Bank representative in the video call is sign language trained.
Why is the video call step mandatory?
- The video call is necessary, according to the respective regulatory instructions for remote electronic identification, aiming to open an account from the mobile phone.
Can I help a familiar person with the video call?
- If two people appear in the video call (e.g. grandchild/grandparent - child/parent) if it is not clear for the identified person that he has legal capacity (e.g. lack of sanity/ difficulty in communication/ reduced perception) then the identification cannot be continued. If the second person does not interfere with the answers of the person to be identified and assists in the process, the identification continues normally.