Secure transactions

In this case, you will have to start the process from the beginning.

A representative will be available to assist you:

• Monday - Friday: 8.00 a.m. - 8.30 p.m.
• Saturday: 10.00 a.m. - 3.30 p.m.

There is the possibility to serve people with hearing impairments, as the Piraeus Bank representative in the video call is sign language trained.

The video call is necessary, according to the respective regulatory instructions for remote electronic identification, aiming to open an account from the mobile phone.

If two people appear in the video call (e.g. grandchild/grandparent - child/parent) if it is not clear for the identified person that he has legal capacity (e.g. lack of sanity/ difficulty in communication/ reduced perception) then the identification cannot be continued. If the second person does not interfere with the answers of the person to be identified and assists in the process, the identification continues normally.

In accordance with  the European Union and internationally, Law 4557/2018 and the relevant decision 281/5/17.3.2009 of the Bank of Greece Banking and Credit Committee , as applicable, established a specific regulatory framework regarding the prevention of the use of the financial system for money laundering and terrorism financing purposes. This framework seeks to:

- ensure the integrity of the banking system
- protect the legitimate interests of each trader and safeguard his/her financial transactions

Under this regulatory framework, banks are obliged to refrain from executing a transaction unless they have first authenticated and verified the identity of the person making the transaction. They are also obliged to request from their customers documentation such as legal documents (for legal entities), documents certifying the customer's identity (for individuals), income tax payment slip and/or income tax return, transaction documents, etc., and to keep such information on file. For this reason, when the bank asks for your information for a transaction or to start or continue your banking relationship, you should know that it applies the requirements of the applicable law and cannot do otherwise.

According to Law 4624/2019, Law 2472/1997, as applicable, and the General Data Protection Regulation (Regulation EU/2016/679), the data you provide to banks:
- are safely collected and kept securely for the period of time   required by the relevant legislation
- are used exclusively for the purpose of their collection, while any violation of this legislation by banks will result in severe penalties and strict fines.

According to an explicit provision of the Law 4557/2018 (article 13) the income of a customer (individual or legal person) is verified by a bank on the basis of the recent administrative tax determination act.

If you wish to open a bank account, lease a safe deposit box, take out a loan or carry out other transactions (such as, for example, a credit transfer or wire transfer), the information that the law requires you to provide - whether you are the main beneficiary, co-beneficiary, primary debtor or guarantor - and the documents you will be asked to provide for their authentication, can be found by following the link.

For foreign residents, the above documents certifying the data must be translated into Greek or English and certified by the Greek Embassy or the Greek Consulate or the Notary Public of the country in question or by an official Greek Public Authority.

In case the ATM holds the card or you experience any problem during the transaction, please contact Piraeus Bank at +30 210 32 88 000.

If you notice any transaction that you have not made, please inform Piraeus Bank immediately at +30 210 32 88 000.

If you think someone has phished your Password (PIN), change it immediately. Log in to Piraeus e-banking and change this item in your "Profile". In addition, inform us immediately by calling +30 210 32 88 000.

If you wish to temporary block the usage of your card, log in to Piraeus e-banking and from the menu you select Cards --> My Credit Cards/My Debit Cards/ My Prepaid Cards and then from the related services at the right side of the screen you select Τemporary Block of Card Usage/Unblock of Card Usage.

Similarly, via the Piraeus app you can select the card you want to deactivate and then tap "Block" .The deactivation of your card is complete.

Note: This feature does not apply to the WEBUY card.

If you know your username and password but you have entered them up to three times incorrectly and you have been locked out, press here to regain your access.

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

If you get your Personal Security Code (password) wrong 3 times, for your own safety the system locks your security codes and prohibits access to the Piraeus phone banking service.

To unlock your security codes, your details must be authenticated. Call the Piraeus e-banking service center:

• from a landline or mobile phone within Greece at 210 32 88 000
• from abroad at +30 210 32 88000

If you don't remember your username, you can retrieve it by clicking here.

Alternatively, you can call the telephone service at +30 210 32 88 000.

If you enter your Personal Identification Number (PIN) incorrectly 4 times at the ATM, for your safety the system will automatically deactivate your card.

To activate your card with new access codes, you must authenticate your details by calling +30 210 32 88 000.

If you wish to temporarily suspend the use of your card, you can do so by selecting "Cards" from the Piraeus e-banking menu, then the card you wish to temporarily deactivate (credit, debit or prepaid) and from the relevant services that appear on the right side of the screen, select the option Τemporary Block of Card Usage/Unblock of Card Usage.

Similarly, via the Piraeus app you can select the card you want to deactivate and then tap "Lock" .The deactivation of your card is complete.

Note: This feature does not apply to the WEBUY card.

Call us immediately at +30 210 32 88 000 from Greece or abroad to report the theft or loss of your card. 

In case you wish to temporarily suspend/block your card you can do so directly via the Piraeus e-banking.