Do I need to have a foreign currency account to use the service?
No, the trader is not required to have a foreign currency account for the use of the service. All transactions, either in euro (€) or in another currency shall be credited to the commercial account in euro (€).
If I activate DCC, do I have to use it in every transaction with a foreign card?
The customer is the one to decide in which currency they shall complete their transaction. The business shall inform the customer on the available choices. On the side of the trader, it is not obligatory for them to use the service, however, by its use they benefit of zero commission in comparison to the completion of the same transaction without the use of DCC.
Does the DCC service also work for contactless services?
No. The service works only for transactions made through the insertion of the card into the POS terminals (CHIP & PIN transactions).
I have a Cardlink terminal, can I activate the service?
DCC service can be activated only in wire or wireless terminals provided directly by Piraeus Bank.
Are there limitations in currencies/countries?
The service is automatically activated for all Visa, MasterCard and Maestro debit, credit and pre-paid cards regardless of the country of issue, with any currency besides euro (€).