In the following detailed instructions, you will find out how you can easily resolve any problems with your winbank credentials. Thus, you can promptly, recover your access, at any time. Furthermore, you can find out how to set mobile extraPIN in order to perform all your daily banking transactions online.

winbank Αccess Reactivation

Step 1

Visit www.winbank.gr and select to log in as “Individual”.

Step 2

You are automatically taken to the winbank homepage. Select “Forgot/blocked Password?”.

Step 3

On the next screen, select “I have blocked my winbank access but I remember my password and username” and click “REACTIVATE ACCESS”.

Step 4

Enter your debit card number, the username you use to log in to winbank and, finally, the mobile phone that you have declared to Piraeus Bank to receive extraPIN security code. Click NEXT.

Step 5

On this screen, you have to enter the extraPIN code you have received by SMS on your mobile phone. Once you receive and enter the extraPIN code, click NEXT.

The process is completed.

winbank Password Reissue

Step 1

Visit www.winbank.gr and select to log in as “Individual”.

Step 2

You are automatically taken to the winbank homepage. Select “Forgot/blocked Password?”.

Step 3

On the next screen, select “I forgot my Password- Reissue Password” and then click “REISSUE PASSWORD”.

Step 4

Insert your debit card number, the username you use to log in to winbank and, finally, the mobile phone that you have declared to Piraeus Bank to receive the extraPIN. Click NEXT.

Step 5

On this screen, you must enter the extraPIN code you have received by SMS on your mobile phone. Once you receive and enter the extraPIN code, click NEXT.

Step 6

Immediately after, you will receive a call from Piraeus Bank, via the automatic voice recognition system. In this call, you will be requested to enter the PIN of your debit card. Then you will receive by SMS on your mobile phone a temporary Password to log in to winbank. From the moment you receive the SMS with the temporary Password, you have at your disposal 72 hours to log in to the service.

The process is completed.

Username Reminder

Step 1

Visit www.winbank.gr and select to log in as “Individual”.

Step 2

You are automatically taken to the winbank homepage. Select “Forgot Username?”.

Step 3

On the next screen, enter the number of your debit card without spaces and the number of the mobile phone you have declared to Piraeus Bank.
Finally, click “SUBMIT” and you will promptly receive your username with SMS.

The process is completed.

Mobile extraPIN declaration process

Necessary condition for mobile extraPIN declaration process is to have in your possession an active debit card of Piraeus Bank.

Step 1

Log in to winbank with your credentials. From your profile (up left where your full name is indicated) select “Security Settings” and then “extraPIN”.

Step 2

Then select “extraPIN MOBILE” and then “REGISTER”.

Step 3

On this screen, you have to enter the mobile phone number, on which you want to receive the extraPIN codes. Click “NEXT”.

Step 4

Then you will receive by SMS, a confirmation code that you have to insert in order to continue the process. Click “NEXT”.

Step 5

On this screen, you have to confirm the mobile phone number you have declared. Click “SUBMIT”.

Step 6

Your application has been registered successfully and you can see the application number in the corresponding field. To activate the ability of receiving extraPIN codes, you must call Piraeus Bank Epikoinonia-Eksypiretisi-Pelaton at 210-3288000 and log in to winbank phone banking service (say: “CONNECT TO PHONE BANKING”). Then declare to the representative of Piraeus Bank the above application number.

NOTE: The extraPIN mobile activation process will only be completed when you log in to the winbank phone banking service to declare your application number. If you are not registered at winbank phone banking service, you can register by calling the above phone number. After your registration, you can connect promptly to the service and declare the above application number to the representative of Piraeus Bank.