The National Communication Register (NRC) is the information management system of the central database for unique registration of the contact details of all individuals. You can find more information on the Unified Digital Portal of Public Administration at gov.gr. Learn more here. (ΕΜΕπ) (howto.gov.gr)

No, the Digital Onboarding service is provided free of charge, and there is no fee during the serve.

You can download the winbank app from the Google Play Store / App Store on your mobile device.

Your issued debit card will be a business Visa Debit.

The issued debit card will be sent to the contact address you provided during the process. If you want the card to be sent to a different address, you will need to update your details in the National Communication Register. The PIN will be sent to the same address in a separate sealed envelope.

• Monday – Friday 08:00 a.m – 20:30 p.m
• Saturday 10:00 a.m – 15:30 p.m

• Greek Identification Card
• Taxisnet credentials
• Updated contact details in the National Communication Register (notify.gov.gr)
• You should have already registered the business details according to the business commencement certificate.
• You should have the printed form "Commencement of Business Activity”.

If the process is interrupted at any point you can restart the process within 12 hours. Your progress is saved, and you pick up where you left off. After 12 hours, you can start the process again, but from the beginning.

Possible reasons that do not allow the completion of the initiation of your banking relationship through Digital Onboarding service.

• You are an underage
• You have a residential address outside Greece.
• Indications appear that you are not taxed exclusively in Greece.
• You are already a Piraeus Bank customer.
• Your E-Gov details are invalid or incomplete.

The maximum "lifespan" of the One-Time Password, which is 2 minutes, has expired. In this case, you need to press the resend button to continue.

For any problems, questions, or clarifications, you can contact Piraeus Bank's customer service at +30 21 0328 8000.

In this case, you will need to restart the process.

The Digital Onboarding service is available for individuals with hearing impairments, as the Piraeus Bank representative in the video call is trained in sign language.

To start a business relationship with Piraeus Bank and open an account on a mobile device, a video call is necessary according to the relevant regulatory guidelines for remote electronic identification.

In case two individuals appear during the video call (e.g., grandchild/grandparent or child/parent), and if it is not clear that the identified person has legal capacity (e.g., sound mind, communication difficulties, reduced perception), then the identification process cannot proceed. If the second person is present only as an assistant and does not interfere with the responses of the identified person, the identification process continues as usual.