Personal access codes 1. Personal codes You can only access winbank web banking if you enter both the customer authentication codes that only you know: Your Username Your Password You pick up your personal codes from a Piraeus Bank branch when you sign your contract. They are inside the winbox we give you. They come with instructions about how to use winbank services. The first time you use winbank web banking, for your own security, the system makes you change your Username and PIN. Every 2, 4 or 6 months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change Password” screen. You can change you codes more often if you like. 2. Password lock I forgot my Username If you forgot your Username, from the login page of winbank> Help for Login> I forgot my Username, select the button "SEND USERNAME". After completing the following step, you will receive your Username via SMS at your extraPIN mobile phone number. Alternatively, call at 18 28 38* (from Greece) or at +30 210 32 88000* (from abroad) to restore your access. I forgot my Password If you are an individual who has activated the sms extraPIN on your mobile phone and you remember your Username but you don't remember your Password, you can re-issue your Password starting from here. In any other case, you have to apply to any of the Piraeus Bank branches to have your password reissued. I have been locked, but I remember my credentials If you are an individual and you remember both your Username and your Password but they have been entered mistakenly up to three times and you have been locked, you must use the 8-digit code that you have automatically received from the Bank to your sms extraPIN mobile. The procedure is completed by calling Winbank phone banking at +30 210 3898888*. In any other case, you should contact Piraeus Bank customer support center at 18 28 38* (in Greece) or +30 210 32 88000* (from abroad). For further assistance considering the steps you need to follow when calling the IVR, please click here. * Debited as a landline call or depending on the pricing policy of your telephone provider. ** The daily efforts for reissue password and unlock cannot exceed 3. 3. Automatic logout If the system identifies that you have been inactive for 10 minutes while logged into winbank web banking, for your own security it will automatically log you out.