Services for people with disabilities
The following pioneering services are provided in e-branch for people with disabilities:
Visually impaired people:
- Customer guidance by a customer service representative throughout their stay in e-branch.
- Transactions can be carried out through the "Remote Cashier" service with the use of special signage on the machine in Braille, without the need for representation and signature of witnesses.
- Ability to navigate and train in winbank internet banking using voice support.
- Sign up for winbank internet banking without having to sign a handwritten contract.
Hearing impaired people:
- Carry out transactions through the "Remote Cashier" service with tellers trained in the Greek sign language.
- Touch screen with interactive map for information on available machines and transactions offered in e-branch.
People with mobility problems:
- Easy to move around inside the e-branch.
- Customer guidance by a customer service representative throughout their stay in e-branch.
- Easily accessible height for the machine of the "Remote Cashier" service.