Do you have an emergency?
 If your card has been lost or stolen, or if you have suspicious activity on your account, please follow the link.

Energy saving

A sustainable choice
Choose the low-energy view and reduce the consumption of your visit.
Choose the energy mode, a site version without images and videos, that reduces energy use.
43%
CO2e reduction per visit
Improved focus
Faster page loading
How we calculate energy saving
sustainable
Read more about our actions to reduce carbon dioxide. ESG

Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to e-banking
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Individuals Business
You don’t have Piraeus e-banking yet? Register
New to Piraeus Bank?
Become a customer, get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Virtual assistant

The Virtual assistant on Piraeus e-banking and the Piraeus app is here to assist you.

Piraeus presents the Virtual assistant powered by GenAI technology – your new digital ally for instant and easy service, wherever you are.

Whether you are on your computer or mobile device, the Virtual assistant is always there for you, 24/7, ready to answer your questions and help with your everyday banking requests.

With complete security and respect for your personal data, the Virtual assistant operates according to the highest privacy protection standards.

 

Benefits 

  • Instant service
  • Easy to use
  • Voice interaction
  • Better banking experience

Why choose the Virtual assistant?

The Virtual assistant offers you the following benefits:

Instant support

24/7 answers with no waiting time, for Piraeus e-banking and Piraeus app

Easy communication

Speak naturally, like you would to a friend, without complicated terms

Time-saving

Get instant guidance and direct links to what you need

Enhanced experience

Makes your banking experience simpler, faster and more enjoyable
Product details
Functionality

The voice assistant of the Piraeus app works simply and naturally – like you are talking to a real person.

In 3 easy steps:

Open the Piraeus app
Make sure you have an active internet connection, and that the app has permission to use your microphone.

Tap the Voice commands icon
You will find it on the main screen of the Virtual assistant. Once the microphone icon appears, you are ready to speak.

Speak naturally
Say what you need – for example:
“What is the IBAN of my account?”
“I want to reset my password.”
“Where can I see my recent transactions?”
The assistant understands and responds instantly, either with voice or by showing links that take you directly to the correct feature in the app.

 
Languages supported
  • Greek
  • English
    (Depending on your app settings.)
 
Security
Piraeus Bank’s Virtual assistant operates with complete security, fully respecting your personal data and complying with the highest privacy protection standards.

Questions and answers

Where can you find the Virtual assistant?

If you're logged into Piraeus e-banking, click the chat button with the Virtual assistant located at the bottom right of the screen. If you're using the Piraeus app, tap the chat button at the top of the screen, next to the inbox icon.

What is needed for voice commands to work?

  • An active microphone on your device
  • Microphone access permissions enabled for the app
  • A stable internet connection
 

What can I ask the Virtual assistant?

  1. Access Issues
    Ask the Virtual assistant: “Can I change my username?”, “Can I change my password?”, “Can I change my Quick Login PIN?”
  2. Settings
    Ask the Virtual assistant: “How can I change my daily transfer limits?”, “How do I enable push notifications?”, “Can I enable Touch/Face ID?”, “Can I change my email address?”
  3. Navigation & Features
    Ask the Virtual assistant: “Financial Management?”, “How do I activate IRIS?”, “Standing orders?”, “How do I pay my electricity bill (DEI)?”, “How do I reload my prepaid card?”, “Can I change the PIN of my debit card?”, “How do I request an interest certificate?”
 

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?