Virtual Assistant: a digital partner for every Piraeus customer.
At Piraeus, our goal is to make your everyday banking simple and effortless. That’s why we created the Virtual Assistant in Piraeus e-banking and the Piraeus app, to serve you instantly, quickly and without waiting.
How the Virtual Assistant helps you
Whenever you have a question, simply log in to Piraeus e-banking or the Piraeus app, select the chat icon from the main menu on the home screen and type your question. The Virtual Assistant will respond in a clear and straightforward way.
- 24/7 service: No need to wait on hold or worry about business hours. The Virtual Assistant is available whenever you need it.
- Everyday language: Talk to it as you would talk to a friend. It understands and responds in a way that makes processes easier.
- Instant solutions: It guides you directly to the services you need, such as reissuing passwords or applying for new products while helping you carry out transactions such as bill payments.
Always by your side, even before login
You can also find the Virtual Assistant on the homepage of Piraeus e-banking without logging in. This way, it quickly and effectively resolves access issues (forgotten username/password).
With the Virtual Assistant, Piraeus sets new standards in customer service, combining simplicity with immediacy. Whether it’s a simple question or a more complex request, you have a digital ally that continuously evolves to meet your needs.