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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to e-banking
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
You don’t have Piraeus e-banking yet? Register

New to Piraeus Bank?
Become a customer, get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Transactions you can make at Piraeus ATMs

More than a simple cash withdrawal

ATMs aren't just for withdrawals. At Piraeus Bank's modern ATMs, you can easily and securely: activate your card, change your PIN, deposit cash and transfer money to other accounts- all in just a few seconds.
Below you will find the full list of transactions by card type. Find the nearest Piraeus ATM through the ‎Piraeus app or the branch & ATM locator page.

 

A banking experience that evolves with you.

Benefits

  • A wide ATM footprint across many areas
  • Convenience, speed and security for your transactions
  • Card or contactless transactions
  • High accessibility

Questions and answers

Product details
Contactless transactions

Your transactions now contactless.

Use Piraeus ATMs located inside branches, as well as many off-site ATMs, easily and quickly—without inserting your card.
With contactless card use, you can complete all available transactions, except PIN change and card activation.
Using a wallet on your mobile phone or wearable device, you can complete cash withdrawals and balance enquiries.
Add your card to the digital wallet on the device you prefer, and everyday banking becomes simpler than ever.

Ease of transactions

Complete your transactions with ease.

  • Cash withdrawal
  • Cash deposit with immediate credit to your account, either with a predefined reason or with a free-text description
  • Transfers to an account linked to your debit card, with a free-text description
  • Transfers to another Piraeus Bank account (predefined reason or free-text description)
  • Instant cash (cardless cash pickup)
  • Bill payments using RF code
  • Payment of confirmed tax-office (DOY) liabilities
  • Payments of Piraeus Bank credit cards / other banks’ credit cards
  • Account balance / transaction history
  • Activation of credit and prepaid cards
  • PIN change
  • Payment of an assigned/ceded loan

See the related file with the list of available transactions.

Security
  • Personal access codes

Access to the ATM is granted exclusively through your Personal Security Code (PIN), which only you know.

  • PIN deactivation

If you enter your Personal Security Code (PIN) incorrectly three times at the ATM, the system automatically deactivates it.

  • Retention of a forgotten card and cash

If you forget your card or your cash at the ATM, the machine retrieves and retains them internally after a short period of time.

  • Transaction confidentiality & personal data protection

All information transmitted to Piraeus Bank through ATMs is confidential. Your personal and banking data are transferred in encrypted form and stored on a secure central server.

Find more information on ATM transaction security.

High accessibility

ATM services designed with a people-first approach and strong accessibility features.
Piraeus has adopted a range of functionalities and technologies to support customers with visual impairments when using ATMs:

Voice-assistance functionality has been installed across a large part of the ATM network, enabling customers with visual impairments to perform transactions.

  • Cash withdrawal with voice guidance

By plugging in headphones at the ATM, the customer selects the Help button (bottom-right grey key) and follows the spoken instructions to withdraw cash.

  • PIN change with voice guidance

By plugging in headphones at the ATM, the customer selects the Help button (bottom-right grey key) and follows the spoken instructions to change the PIN.

Important: There is an option to show or hide the screens. The service is available only in Greek and requires inserting the debit card.
  • Braille markings on the machine

Helping customers identify and use the ATMs more easily.

Transactions with cards from other banks

At Piraeus ATMs you can be served even if you hold cards issued by other domestic or international banks, provided they bear the logos of the supported card schemes: DIAS, Mastercard, Maestro, Cirrus, American Express, Diners Club, UnionPay, VISA Electron, VISA, Plus, V Pay, Discover.

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Find the nearest ATM to you

The modern Piraeus Bank ATM network is extensive, with multiple locations across Greece.
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We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.
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