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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Become a customer, get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Virtual assistant

The virtual assistant at Piraeus e-banking to make things easier for you.
Your virtual assistantContact your virtual assistant

Your virtual assistant

Piraeus Bank innovates by integrating GenAI artificial intelligence technology in the Virtual Assistant!

Imagine a smart assistant on your computer and your mobile phone, always available, ready to answer questions and assist you with your banking transactions.
This is exactly what the Virtual Assistant is, leveraging GenAI artificial intelligence technology to serve you 24/7.

The Piraeus Bank Virtual Assistant operates with complete security, fully respecting your personal data and adhering to the highest privacy protection standards.

What are the benefits of the Virtual Assistant?

  • Immediate Service: Get answers instantly, about the Piraeus app, 24 hours a day.
  • Easy Communication: Ask a question, as if you’re speaking to a friend.
  • Time-Saving: It guides you with immediate answers and links for easy and quick access to the function you need, such as applying for products or using self-service services (e.g. Reissue Password).
  • Enhanced Experience: The Virtual Assistant makes your banking experience easier, faster, and more enjoyable than ever.

Examples That Make a Difference

  1. Access Issues
    Ask the Virtual Assistant: "Can I change my username?", "Can I change my password?", "Can I change my Quick login PIN?"
  2. Settings Issues
    Ask the Virtual Assistant: "How can I change my daily transfer limits?", "How can I enable push notifications?", "Can I enable Touch/Face ID?", "Can I change my email?"
  3. Navigation
    Ask the Virtual Assistant: "Financial Management?", "How do I activate IRIS?", "Standing orders?", "How do I pay my electricity bill?", "How do I reload my Prepaid card?", "Can I change the PIN of my debit card?", "How do I request an Interest Certificate?"

Contact your virtual assistant

If you are logged in to Piraeus e-banking, select the Virtual Assistant chat button located at the bottom right of the screen. If you are logged in to the Piraeus app, select the Virtual Assistant chat button located at the top of the screen next to the incoming messages icon.

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We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?