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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Digital Onboarding

Conversion of loans from Swiss Francs to Euros (Law 5264/2025)

Convert your loan from Swiss francs to euros under preferential terms.

FIXED INTEREST RATE

From 2.30%

for the entire duration plus L128/75 levy

CONVERSION EXCHANGE RATE

up to 50% improved

LOAN DURATION

Option to extend

by up to 5 years

Under Law 5264/2025, you can convert the total outstanding balance of your loan from Swiss francs (CHF) to euros (€) under preferential terms, determined on the basis of your income and asset profile.

Benefits

  • Improved exchange rate up to 50% more favorable compared to the current rate
  • Fixed interest rate from 2.30% (plus Law 128/75 levy) for the remaining duration of the loan
  • Option to extend the loan duration by up to 5 years 
  • Permanent exemption from both exchange rate and interest rate risk
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We are at your disposal to support you in all steps of the process. 

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Law 5264/2025 at a glance

The law provides the option to convert your total outstanding loan balance from CHF to € under preferential terms, depending on the category you belong:

  • Improved EUR/CHF exchange rate by up to 50%
  • Fixed interest rate from 2.30% (plus Law 128/75 levy) for the remaining duration of the loan

Category 1

  • 50% improvement on the exchange rate
  • 2.30% fixed interest rate

Category 2

  • 30% improvement on the exchange rate
  • 2.50% fixed interest rate

Category 3

  • 20% improvement on the exchange rate
  • 2.70% fixed interest rate

Category 4

  • 15% improvement on the exchange rate
  • 2.90% fixed interest rate

The exchange rate on which the improvement percentage will be applied, is the EUR/CHF rate published by the ECB on the date the borrower submits the application.

After the conversion of the loan to euros, the new repayment schedule will consist of a fixed monthly instalment in euros for the entire remaining duration, releasing you permanently from both exchange rate and interest rate risk.
In addition, the law provides the option to extend the duration of your loan (in €) by up to 5 years, with an upper age limit of 80 years at loan maturity, while the extension after the conversion cannot exceed 50% of the remaining duration of the loan prior to conversion.

Eligibility criteria

Under Law 5264/2025, the following borrowers may be included in the arrangement: individuals, self employed persons and sole proprietorships that maintain a loan in Swiss francs (CHF) which:

  • Is up to date or does not show arrears exceeding 90 days as of the effective date of the Law (i.e., from 19.02.2026)
  • Has been restructured and is being properly serviced
  • Has not been included under the provisions of Law 3869/2010
Eligibility categories

Depending on:  

  1. the composition of your household
  2. your income
  3. your real estate assets and
  4. your deposits

you are classified into one of the four categories below, receiving the corresponding preferential terms, namely the improvement on the current exchange rate and the new interest rate following the conversion of the loan into euros.

Category 1
  • 50% improvement on the exchange rate
  • 2,30% fixed interest rate (nominal, plus Law 128/75 levy)
Household Composition Income Real estate Assets Deposits
Single person €7,500
€125,000
€7,500
2 members €11,000 €140,000 €11,000
3 members, or singleparent family with 1 minor, or family with 1 dependent child
€14,500 €155,000 €14,500
4 members, or singleparent family with 2 minors, or family with 2 dependent children
€18,000 €170,000 €18,000
≥ 5 members, or singleparent family with 3 minors €22,000 €185,000 €22,000

Category 2

  • 30% improvement on the exchange rate
  • 2,50% fixed interest rate (nominal, plus Law 128/75 levy)
Household Composition Income Real estate Assets Deposits
Single person €9,375
€156,250
€9,375
2 members €12,875 €171,250 €12,875
3 members, or singleparent family with 1 minor, or family with 1 dependent child
€16,375 €186,250 €16,375
4 members, or singleparent family with 2 minors, or family with 2 dependent children
€19,875 €201,250 €19,875
≥ 5 members, or singleparent family with 3 minors €23,375 €216,250 €23,375

Category 3

  • 20% improvement on the exchange rate
  • 2,70% fixed interest rate (nominal, plus Law 128/75 levy)
Household Composition Income Real estate Assets Deposits
Single person €11,250
€187,500 €11,250
2members €14,750 €202,500 €14,750
3 members, or singleparent family with 1 minor, or family with 1 dependent child
€18,250 €217,500 €18,250
4 members, or singleparent family with 2 minors, or family with 2 dependent children
€21,750 €232,500 €21,750
≥ 5 members, or singleparent family with 3 minors €25,250 €247,500 €25,250

Category 4

  • 15% improvement on the exchange rate
  • 2,90% fixed interest rate (nominal, plus Law 128/75 levy)

No eligibility criteria apply.

Borrowers who belong to the vulnerable social group of Persons with Disabilities (with a certified disability rate of at least 67%) will be classified in Category 1, without further assessment of income or asset criteria.

The categorization (for categories 1–3) is carried out through a dedicated platform of the General Secretariat for the Financial Sector & Private Debt Management (GGXTDIX), through which the relevant categorization certificate is issued. This certificate must be submitted to the bank when applying for the conversion of the loan.

For category 4, you may submit your request directly at any branch of Piraeus Bank, without the obligation to provide a categorization certificate.

For more information, you may refer to the website of the GGXTDIX.

Submission of Applications

For borrowers in categories 1–3, applications may be submitted until 19.08.2026, while borrowers in category 4 may submit an application until 19.06.2026.

To submit your application, please book an appointment through Piraeus e‑banking at any branch of Piraeus Bank, providing the categorization certificate if you belong to one of categories 1–3.

A necessary requirement for submitting your request is the update of your personal information through Piraeus e‑banking or the Piraeus app.

Installment calculation tool
For more detailed information, you may consult the calculation tool that estimates the new loan installment for your loan after its conversion into euros, depending on the category you belong. You will need to know your loan’s current outstanding balance, its remaining duration (information available in Piraeus e-banking), and the category in which you are classified.
Notes
For more answers to your questions, you may refer to the Questions & Answers Guide of the General Secretariat for the Financial Sector and Private Debt Management.

Question and answers

Ηow is the conversion exchange rate calculated?

The exchange rate on which the improvement percentage of up to 50% will be applied is the rate published by the European Central Bank (ECB) on the date the borrower submits the application. The rate is available at the following link (Euro foreign exchange reference rates) as it applies after 17:00 p.m.

Will I be charged any fee for converting my loan into euros?

No, there is no fee for converting your loan from Swiss francs (CHF) into euros (€).

What do I need to provide when submitting my application?

For employees / pensioners: 

  • The latest income tax clearance statement
  • Last month’s pay slip or the most recent pension slip

For self employed individuals:

  • The latest income tax clearance statement
  • The most recent E3 tax return form

Additionally, you will be required to provide a valid identification document (e.g., ID card or passport) and the categorization certificate for categories 1-3, issued through the GGXTDIX platform.

In case of early repayment of the loan after its conversion into euros, is there any additional charge?

Early repayment -partial or full- may take place at any time without any cost on the amount repaid early.

Once I convert the loan into euros (€), can I convert it back to Swiss francs (CHF)?

The reversal of the contractual currency back to Swiss francs is not possible for any reason.

Who can submit a request to convert a loan from Swiss francs to euros?

A request may be submitted by borrowers and co borrowers who maintain loans denominated in Swiss francs.

What happens to the amounts I have already paid for the CHF loan?

The amounts already paid have reduced the outstanding balance of your loan up to today and do not fall under the scope of this arrangement.

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