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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to e-banking
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Individuals Business
You don’t have Piraeus e-banking yet? Register
New to Piraeus Bank?
Become a customer, get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

ERGO My CyberSafe

Personal insurance program for protection against online risks and cyber threats.
ERGO My CyberSafe is a new, innovative insurance solution that safeguards you from online risks and cyber threats arising from e-commerce and online payment transactions. The program provides coverage for incidents such as data breaches, financial fraud, or cyber extortion, offering protection, support, and compensation to give you the confidence and peace of mind you need.

 

In cooperation with:

 

ERGO Logo

Benefits

  • Comprehensive protection with a wide range of coverage
  • Fixed and low premiums throughout the year
  • 24/7 technical support
  • Automatic renewal with no extra effort or process required
Product details

Why this insurance program?

The ERGO My CyberSafe is a new, innovative solution designed to protect you against cyber threats, offering the following benefits:

Flexibility

Full protection with a pioneering insurance program that stands out for its extensive coverages.

Protection 24/7

Emergency coordination call center available 24/7 for urgent cases, as well as general information and advice.

Family coverage option

Protect yourself, your spouse or permanent partner, and your children permanently residing in the same household.

Fixed & low premium

Enjoy peace of mind and digital security with a low and accessible premium.

Questions and answers

How can I pay my policy premium?

You can choose between:

  • direct debit from your bank account
  • direct debit from a credit or prepaid card

How can I get insured with ERGO My CyberSafe?

To learn more about ERGO My CyberSafe and submit your application, please visit any branch of Piraeus Bank near you.

Find your nearest branch.
 
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Ready to take the next step?

We are at your disposal to support you in all steps of the process.

Book an appointment
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Product details
Target audience
The ERGO My CyberSafe program is designed for individuals of the Piraeus Financial Holdings Group who wish to be covered against incidents such as data breaches, financial fraud, or cyber extortion.
Duration
Annual with automatic renewal.
Payment methods
  • Direct debit from bank account
  • Direct debit from prepaid or credit card
Repayment by installments
Ability to pay premiums in monthly installments with any Piraeus Bank credit card.
Partner
ERGO Insurance Company
Coverage/Additional benefits
Coverage Description
 Theft of funds

Coverage for financial losses from online transactions due to: 

  • Unauthorized access to the insured’s bank account, credit/debit card, or digital wallet. 
  • Phishing or email spoofing. 

Additionally, costs incurred by the insured for criminal prosecution against the responsible third party are covered.
 Digital identity theft

Coverage for financial losses, including lost income, resulting from digital identity theft. Additionally, the program covers:

  • costs for services monitoring the insured’s digital identity and creditworthiness following a covered event
  • costs for criminal prosecution against the responsible third party
  • costs for psychological support and therapy
Data recovery/malware removal Coverage of expenses for engaging an expert to restore the insured’s data (from backup) or to disinfect/clean the personal device from malware.
Cyber extortion Professional assistance from an expert for guidance and support in managing cyber extortion threats. Ransom payments are also covered if legally permitted and subject to prior written consent from ERGO.
 Online purchases Coverage for financial losses arising from online transactions for goods or services purchased via card or digital wallet, when the insured is misled by a third party and the products/services are not delivered or provided.
 24/7 technical support Round-the-clock expert assistance for technical issues and urgent cases.
Note: Detailed terms, conditions and exclusions are specified in the insurance policy.
Annual premium
  Simple Plus Total Plus Superior Plus
Per incident limit  €3,000 €10,000 €20,000
Annual limit €3,000 €10,000 €20,000
Deductible per incident €25 €25 €25
Coverage type Individual Individual Family coverage*
 Annual premium €34 €50 €70
*Family coverage includes the insured, spouse or permanent partner and children permanently residing in the same household.
Conditions
The insured must not have deactivated the 3-factor authenticator with partner banks.
Exclusions
  • Pre-existing incidents prior to policy inception
  • Intentional, fraudulent, dishonest, or deliberate acts/omissions of the insured
  • Acts or omissions arising from the professional activities of the insured
  • War or cyber operations
  • Failure, disruption, or degradation of systems not owned by the insured (e.g. telecom provider)
  • Loss or damage to tangible property, investments, or business interests
  • Intellectual property theft
  • Expenses for upgrading personal devices
  • Gambling-related losses
  • Losses or costs already covered by the insured’s bank
 
Legal disclaimer
The société anonyme under the corporate name "Piraeus Financial Holdings SA" (4 Amerikis, P.C. 105 64 Athens, Greece, with G.E.MI. (General Commercial Registry) No. 225501000, VAT No. 094014298 Athens Tax Office for Corporations (KE.FO.D.E. ATTIKHS)), registered as an insurance agent at the Athens Chamber of Tradesmen with special registration number 1031, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation, using the network and the certified employees of Piraeus Bank. 

Need more information?

Book an appointment

Via e-appointment in Piraeus-app.

Piraeus Phone Banking

Carry out banking transactions via Piraeus Phone Banking.

Troubleshooting

Useful information, articles and guides.

Update your personal data

Find all supporting documents for every transaction and product.

More information

internetbanking login

Online registration via the Piraeus app

Get e-banking codes and manage your finances quickly and easily, wherever you are.
Read more
Mortgage loans

Online application for insurance

See in detail how to obtain ERGO's insurance plans online.

Relevant products

ERGO Secure Wallet Plus

Lifestyle insurance plans

ERGO Secure Wallet Plus

Piraeus Financial Holdings offers you to insure your personal belongings through ERGO Secure Wallet Plus. If you are a holder of Piraeus Bank credit, debit or prepaid cards (digital or physical) , you can secure immediate compensation in case of theft or loss of your personal belongings, such as glasses, tablet, house or car keys, handbag, wallet, ID card and driver's license etc, at the same time as the theft or loss of the card.
ERGO Credit Card Benefit

Lifestyle insurance plans

ERGO Credit Card Benefit

Piraeus Financial Holdings offers you the ERGO Credit Card Benefit program created by ERGO Insurance for Piraeus Group customers. The Credit Card Benefit payment protection program is addressed to employees who hold Piraeus Bank credit cards.
ERGO Debit Card Benefit

Lifestyle insurance plans

ERGO Debit Card Benefit

Piraeus Financial Holdings offers you the ERGO Debit Card Benefit income protection program created by ERGO Insurance. The Debit Card Benefit is addressed to employees holding Piraeus Bank debit cards.
ERGO My Favorite Things

Lifestyle insurance plans

ERGO My Favorite Things

Get coverage for your favorite items and ensure their protection. Piraeus Financial Holdings offers you ERGO My Favorite Things plans from ERGO Insurance Company, specially designed to meet your needs. Choose the Advanced, Total or Superior package depending on the level of cover you want, and protect up to five of your favourite items from a range of major risks.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?