e-branch

Connect through video call with the remote cashier and carry out any transaction as easy and simple as you would at a regular cashier desk.

Transactions are carried out in Euro by using your e-signature.

Enjoy a new banking experience created only for you by Piraeus Bank and carry out easily and fast the following transactions:

• Cash deposits
• Money transfers between accounts in the same or in a different currency up to the amount of € 10.000 or the equivalent thereof
• Cash withdrawal up to the amount of € 10.000
• Credit cards and loans payments
• Public Sector bills and debts payments
• Prepaid Card loading and full unloading
• e-Administrative fee payment
• Deposit of personal & bank checks issued by other banks up to the amount of € 300.000 (per check)

• Personal checks: sum availability in the morning of the 3rd working day following the transaction day, if the transaction is made until 15:30 or in the morning of the 4th working day if the transaction is made after 15:30

• Bank checks: sum availability in the morning of the 2nd working day following the transaction day, if the transaction is made until 15:30 or in the morning of the 3rd working day if the transaction is made after 15:30

• Full payment of Piraeus Bank checks up to the amount of € 10.000 through account debit

• Personal checks: sum availability in the morning of the 2nd working day following the transaction day
• Bank checks: instant sum availability

Important

• Transactions submitted from Monday to Friday within the preset daily operations end time applicable per transaction type, are executed on the same day
  

The following transactions cannot be carried out by the Remote cashier:

• Transactions by legal permission or by proxy
• Transactions in cash in foreign currencies
• Credit card payments after 18:00
• Deposit of personal or bank checks not participating in the electronic clearing system (ECS) are

In this area, you can carry out a wide range of banking transactions quickly and securely at ATMs, with the service available 24/7.

By using your debit card and entering your PIN, you can complete your transactions quickly, safely, and without time restrictions.

More specifically, you can easily and quickly perform:

• Online deposits with immediate credit to the linked account and withdrawals of large amounts
• Direct deposits to another Piraeus Bank account
• Payments to organizations that have an RF code
• Individual payments to organizations without using an RF code (Tax Debts, EYDAP)
• Payment of assigned loans
• Transfers to third-party accounts with an optional payment reference 
• Payment of own or third-party credit cards within the bank, as well as credit cards from other banks
• Prepaid Card load

In this area, you can also use Digital Kiosk.

The Digital Kiosk offers:

• Immediate and secure service without waiting
• Access with a debit card & PIN - no need for e-banking credentials
• A simple and user-friendly experience without technological stress
  

Ιndicative transactions available:

• Transfers & payments to organizations
• Card limit changes & new PIN issuance
• Update of personal details via eGov-KYC
• Applications for new products (accounts, cards, insurance programs)
• Conversion of credit or debit card transactions into installments

In this specially designed area*, products and services of selected Piraeus Bank partners are presented.


* Available at the e-branches in Ampelokipoi, Herakleion Crete and City Link.

Visually impaired people:

• Customer guidance by a customer service representative throughout their stay at the e-branch.
• Transactions can be carried out through the "Remote Cashier" service with the use of special signage on the machine in Braille, without the need for representation and signature of witnesses.
• Option to navigate and get trained at Piraeus e-banking using voice guidance.
• Sign up for Piraeus e-banking without having to sign a handwritten contract.

Hearing impaired people:

• Carry out transactions through the "Remote Cashier" service with tellers trained in the Greek sign language.
• Touch screen with interactive map for information on available machines and transactions offered in e-branch.

People with mobility problems:

• Easy to move around inside the e-branch.
  
• Customer guidance by a customer service representative throughout their stay at the e-branch.
  
• Easily accessible height for the machine of the "Remote Cashier" service.