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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Digital Onboarding

Piraeus Bank's Exclusive Partnership with Visa

Piraeus Bank, consistently aiming to upgrade the services that offers to its customers, has entered into a new, exclusive partnership with Visa. In this context, all Mastercard® branded cards are gradually being replaced by cards bearing the Visa brand.

Business Prepaid Visa

When will the new Business Prepaid Visa card be available?

Piraeus Bank is gradually replacing business Mastercard® cards to Visa. In this context, a new Business Prepaid Visa card is designed to replace the current Mastercard card which will cover all your business needs. The new card will be available via Piraeus Business e-banking and soon you will get informed to proceed with its issuing.
Your Business Prepaid Mastercard card will be deactivated at 26/6/2025 and you won’t be able to make any transactions.

Do I have to take any action for my Business Prepaid Mastercard card’s replacement to Business Prepaid Visa?

Yes, you have to replace your old Business Prepaid Mastercard card via Piraeus Business e-banking in order to get, free of charge, a new Business Prepaid Visa card. Any available balance will be automatically transferred to your new card. Details about the issuing of the new Business Prepaid Visa card via Piraeus Business e-banking will be sent to you soon through Piraeus’s communication channels. If you don’t replace your card, it will be automatically cancelled at 26/6/2025.

What changes with my Business Prepaid card’s replacement?

Your new Visa card carries a different card number and CVV2 and retains the same features and functionality as your old Mastercard card. Through Piraeus e-baking and Piraeus app you can see your card info (card number, expiration date, CVV2) via View Card Info functionality for e-commerce purchases or register your card in digital wallets for transactions at physical stores.
 

What will happen if I don’t issue a new card, and my old one is cancelled by the bank? Can I issue then a new Business Prepaid Visa card?

After 26/6/2025, when your Business Prepaid Mastercard card will be cancelled by the bank, you can issue free of charge a new Business Prepaid Visa card via Piraeus Business e-banking. Any available balance remaining to your previous Business Prepaid Mastercard card will be transferred automatically to the new Visa one.

Will I see the new card in my digital wallet?

Your card number will change, so you will need to re-register your new Business Prepaid Visa card in the digital wallets.

Some standing orders/recurring payments were made automatically through my old card. Will they still be valid, or do I need to do something?

Your card number will change, so you will need to re-register your card in order to reconnect your standing orders / recurring payments to your new Business Prepaid Visa card.

What will happen to the available balance I had on my old card if it will be automatically cancelled?

If you don’t reissue you card until 26/6/2025, your previous card will be cancelled by the bank on that date. Any available balance in your previous card, can be received by requesting it at any Piraeus Bank branch. Soon, you will get informed by the bank’s communication channels about the availability of the new Business Prepaid Visa via Piraeus Business e-banking.
 

What can I do if I don’t wish to replace my Business Prepaid Mastercard card with Visa?

In case you do not wish to continue enjoying the benefits of your card, you can cancel your Business Prepaid Mastercard, and any available balance can be received by unloading it to your account before cancelling your card. If you don’t make any action on your own, the bank will cancel your card at 26/6/2025 and any available balance in your previous card can be received by requesting it in any Piraeus Bank branch.  
 

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?