Updating Customers Data & Documents for Individuals
Updating your information is a simple process that can be completed using the method that best suits you. Choose one of the following available options:
A) Through Piraeus e-banking or the Piraeus app, using the eGov-KYC service (gov.gr).
If you have TAXISnet credentials, you can update your information easily and quickly through the eGov-KYC service of the gov.gr (Single Digital Portal), without having to submit supporting documents. After logging in to Piraeus e-banking or the Piraeus app using your personal credentials, you will be securely redirected to the Kyc.gov.gr website, where you will be authenticated using your personal TAXISnet credentials. You will then be able to view your available information, select the information categories you wish to update and, subject to your consent and according to your selection, transmit this information to the Bank. Please note that through this process you may update or change your identification document only if it is a Greek Identity Card. The process is fully automated and, once completed, you will be informed through Piraeus e-Banking of the outcome of your information update request.
B) Through Piraeus e-banking, by electronically attaching documents.
If you do not have TAXISnet credentials or cannot use them, you can update your information electronically through Piraeus e-banking by submitting the required documents. After logging in with your personal credentials, you can view which information needs to be updated and upload the required documents. Provided that the documents are complete and correct, the process can be completed online. A valid identification document must already have been provided to the Bank, as this process allows you only to confirm the identification document already declared and not to change it.
Once the processing of your documents has been completed, you will be informed through Piraeus e-Banking of the outcome of the update.
For the full list of documnets that you can submit through this process, please refer here.
C) By visiting a branch.
If none of the above methods is suitable for you, or if you do not have TAXISnet or Piraeus e-banking credentials, you can make an appointment at any branch in our network and provide the required documents so that the update process can be completed with the assistance of a Bank representative.
Documents for updating Individual Customer Information
Depending on whether you are a Greek citizen, a citizen of a European Union country or a third-country citizen, the following are indicative documents that may be used to update your information, by category:
Identification Details
For Greek citizens:
- Identity Card or
- Valid Passport or
- Security forces member identity card (Hellenic Police, Border Guard and Special Guard services)
For European Union (EU) citizens:
- Valid Passport or
- EU Citizen Identity Card (bilingual and with Latin characters)
For third-country citizens:
- Valid Passport, or
- Special Identity Card for Expatriates (issued by the Hellenic Police), or
- Special Asylum Seeker Card or Card for Beneficiaries of International/Subsidiary Protection, or a Uniform Format Residence Permit (if you do not hold a passport or another travel document)
Tax Identification Number (AFM/TIN)
- Latest Income Tax Assessment Act, or
- Tax residence certificate (for the certification of the Tax Identification Number), or
- Proof of Tax Identification Number Assignment, or
- Certificate of current status of natural person or of sole proprietorship or Registry Details of a natural person or of sole proprietorship (Printouts from MYAADE Digital Portal Registry)
Income
Income Tax Assessment Act, where applicable, pursuant to Article 63 of Law 5072/2023 on the abolition of income verification as a standard customer due diligence measure.
Current Home Address
- Recent energy, telecommunications or water utility bill, or
- Recent printout of a submitted (to the Public Financial Service-DOY) Property Lease Information Statement, or
- Residence certificate from a Public Authority of the country of residence (for residents abroad), or
- Certificate of current status of natural person or Registry Details of a natural person (Printouts from MYAADE Digital Portal Registry)
- Latest Income Tax Assessment Act
Contact Phone Number
- Recent telecommunications provider bill (home or mobile), or
- Certificate from a telecommunications provider or representative
Profession and Business Address
- Employer's Certification, or
- Copy of the latest payroll, or
- Valid Professional Identity Card, or
- Business commencement declaration, or
- Supporting document issued by a Social Security Institution, or
- Recent printout of a submitted (to the Public Financial Service DOY) Property Lease Information Statement – for professional premises lease or
- Certificate of current status of sole proprietorship or registry details of sole proprietorship (Printouts From Myaade Digital Portal Registry)
Notes:
- Individuals are defined as Private Customers, Self-employed Professionals, and Sole Proprietorships.
- A non-Greek Tax Identification Number may be accepted only if the country of tax residence is among the countries with which a bilateral agreement for the exchange of information is in force.
- Any document bearing an expiry date remains valid until that date. Documents bearing an issue date are considered recent where the issue date falls:
a. within the current tax/financial year for the Income Tax Assessment Act, and
b. within the last six months for documents such as telecommunications, electricity or energy bills, certificates, evidence of profession and similar documents.
- If you are a foreign resident and your certification documents are in a language other than Greek or English, they must be translated into Greek and, to be accepted, they must bear Consular Authentication (from a Greek Embassy or Greek Consulate) or Apostille certification, from the Notary Public of the respective country or from an official authority to which the contracting state of the Hague Convention has assigned the authority to grant Apostille.
The translation can be carried out by:
- an official translator listed in the Register of Certified Translators of the Ministry of Foreign Affairs (as posted on the official website of the said Ministry) or
- a lawyer with language proficiency or
- a translator graduate of the Ionian University or
- the Consular Authorities of Greece abroad or
- persons or entities authorized under the legislation of the respective EU Member State to provide translations.
Updating Legal Entity Data and Documents
The identity of legal entities of any form (companies, associations, organizations, institutions, etc.), whether domestic or foreign, is verified through the submission of the appropriate legal and tax documents, in order to establish:
- the Legal Person's company name
- the registered head office
- the purpose
- the manner in which the legal entity is represented
- the share capital composition
- Tax Identification Number (AFM/ TIN), income and registered office address
The required supporting documents for issuing or renewing the legal entity representation certificate (legalization) can be found here.
At the same time, the identity of the individuals associated with the legal entity must be fully certified and verified, namely:
- the legal representatives and
- the shareholders or beneficial owners, as evidenced either by the legalization documents or by the relevant declaration of the company's legal representative, where submission of such a declaration is mandatory under the applicable procedures
The required supporting documents to certify and verify the identity of any Individuals, associated to the Legal Person can be found here.