ATM Security | Piraeus Bank

ATM fraud prevention

Be aware of others around before using an ATM machine.
Be sure that nothing seems unusual near the ATM machine.
If you find any suspicious object, alterations or markings in the card slot, as warped frame, abrasions, additional accessories, holes etc. avoid using this ATM machine. Please notify immediately the Bank.
If your card is unexpectedly retained by an ATM or you are facing any problem during the transaction, contact Piraeus Bank (+30 210 32 88 000 from Greece and abroad).
Do not take any advice from 'helpful' strangers that happen to be standing near an ATM, especially if your card has been unexpectedly retained.
If the machine exhibits any damage, contact Piraeus Bank (+30 210 3288000).
Always use your hand as a shield while entering your PIN to keep it secret.
When the transaction is completed and before leaving the ATM, you should store both card and cash safely.
Ensure that you are alone while using an ATM at night, especially at not crowded places.
When using an ATM booth, do not allow unfamiliar people enter the lobby during the transaction.
Do not leave your keys or valuable objects in your car while using the ATM and do not leave your car engine into operation.
Ensure that you received your card after the transaction.
Never leave the transaction receipt by the ATM machine.
Always shred all documents (receipt, correspondence, etc.) that can contain any of your personal information (name, address etc.).
Regularly check your accounts for transactions you may not recognize and report them directly to Piraeus Bank.
Pay attention to card expiry dates. If your replacement card hasn't arrived, call Piraeus Bank (+30 210 3288000) to check the procedure status.

Protecting your card and PIN

Avoid using as password (PIN) a date of birth, phone number or other personal information that can be easily understood by abusers.
Avoid writing down the PIN, for example in the note list of your mobile phone.
Avoid using the same PIN in more than one card.
Choose and memorize the PIN code that only you will know and that cannot be identified by your personal objects in your wallet or bag.
Never disclose your PIN to anyone, not even a Police officer or a bank employee (Piraeus Bank staff would never ask for your PIN).
Check your statements regularly for any transactions you do not recognise and report them to Piraeus Bank immediately.
Do not give or lend anyone your card.
When you are outside, hold only the cards you are willing to use.
Report immediately the theft or card loss to Piraeus Bank (+30 210 3288000).
Never keep your PIN with your card.

Visual and audio signals and screens guide you through each transaction and notify you if you forget to take your card or cash from the ATM. However, if you do forget your card or cash at the ATM, in a very short period of time they are pulled and kept inside the ATM.

Card deactivation

If you enter your PIN wrongly 4 times at the ATM, for your own security, the system automatically deactivates your card.

To activate your card with new access codes so that you can use it at ATMs, you have to verify your details. Call the Customer Service Department:

From a landline or mobile phone in Greece on 210 32 88 000
From abroad on +0030 210 32 88000

Confidentiality of transactions

All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:

Only authorised Piraeus Bank employees have access to your transaction details and only when necessary, i.e. to process your applications.
Piraeus Bank does not disclose your personal or banking data or transaction data except if you have authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority.
When Piraeus Banks uses the services of third parties to support its computer systems, it ensures that your transactions remain confidential.
You can request any data held that relates to you. You can also ask for that data to be corrected if you identify any errors.
For your own security, you must treat all information provided via winbank web banking as confidential and secret and must not disclose it to third parties

Personal data protection

The security of your data at ATMs also depends on how responsibly you manage it. Only you know your personal access codes. You should not disclose them to anyone.

Piraeus Bank's Customer Service Department will never ask you for your PIN.

If anyone contacts you by phone or email asking you for your Password, treat it with suspicion. Do not disclose you personal access codes for ATMs to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.

If you believe that someone has Phished your Password, notify us immediately. Call us:

From a landline or mobile phone in Greece οn 210 32 88 000
From abroad on 0030 210 32 88000

Security is your responsibility too

The security of your data at ATMs also depends on how responsibly you manage it. Only you know your personal access codes. You should not disclose them to anyone.

Piraeus Bank's Customer Service Department will never ask you for your PIN.

If anyone contacts you by phone or email asking you for your Password, treat it with suspicion. Do not disclose you personal access codes for ATMs to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.

If you believe that someone has Phished your Password, notify us immediately. Call us:

From a landline or mobile phone in Greece οn 210 32 88 000
From abroad on 0030 210 32 88000

Security advice

Never disclose your PIN to a third party who offers to help you, even if you are having trouble completing a transaction at an ATM.
Be cautious of anyone offering to help you when you are making a transaction at an ATM.
Cover the keypad with your hand when you are entering your PIN at an ATM. Also make sure that any third parties are standing at a safe distance from you.
Avoid making a transaction at an ATM if you detect something suspect around you
If you suspect that your PIN has been compromised, change it through the relevant menu at any Piraeus Bank ATM.
If a transaction has not been completed successfully without an obvious reason or if you require further information, contact the Customer Service Department on 210 32 88000.

Banking confidentiality

Piraeus Bank respects and implements the fundamental principles governing conventional banking transactions in all winbank services.

Confidentiality of transactions

All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:

Only authorised Piraeus Bank employees have access to your transaction details and only when necessary, i.e. to process your applications.
Piraeus Bank does not disclose your personal or banking data or transaction data except if you have authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority.
When Piraeus Banks uses the services of third parties to support its computer systems, it ensures that your transactions remain confidential
You can request any data held that relates to you. You can also ask for that data to be corrected if you identify any errors.
For your own security, you must treat all information provided via our services as confidential and secret and must not disclose it to third parties. Security is your responsibility too.