and you wish to submit a complaint concerning our products and services, the Bank has set up the Complaints Management Mechanism, through which it seeks to examine the complaints objectively and impartially. In parallel, the Mechanism enables you to bring up Corporate Responsibility matters, through which Piraeus Bank manages social, environmental and cultural actions in its business practices.
With the aim of maintaining and reinforcing trust relationships with the customers, the complaint management follows the best practices for the resolution of each dispute, while giving rise to the continuous improvement of the products/services provided to the customers.
Following the submission of complaint, the case is forwarded to the specialised Unit “Customer Complaints”, which has been designated for this purpose. The Customer Complaints in collaboration with the responsible sections, will investigate your matter, by ensuring the compliance with the principles applied by the Bank but also with the institutional framework’s requirements.
Throughout the complaint management, you will be informed of the unique protocol number that corresponds to your case and by using the specific number, you may receive information about the progress of the case examination through the transaction points (Branch, Call Center).
Upon the completion of the investigation, you will receive the Bank’s reply within a predetermined time frame, as such is defined by the legislative and regulatory framework in force. In case that further time is required to handle it, you will be informed accordingly.
You may submit your complaint in one of following ways :
- fill in the Complaint Submission form
- fill in the Complaint Report document that is available in our Branch Network
- send a letter by post at the address:
Piraeus Bank
Operational Quality Assurance
Customer Complaints
26 Feidippidou Str.,
115 27 Athens
- make a call at the Customers’ Call Center, from Greece and abroad +30 210 328 8000.
For all services: Monday- Friday 8:00 – 18:00.
For security issues that require immediate handling , you can contact us 24/7.
(Charges from landline or mobile may apply according to the pricing policy of your phone provider).
