Complaint Submission Procedure
At Piraeus Bank we seek to respond to the demands of our customers with integrity and high-level services. In this context, you may contact us so as in order to resolve any matters which may concern you, in accordance with the steps set out by the rules of procedure of the Hellenic Financial Ombudsman – Nonprofit Alternative Dispute Resolution Organisation (HFO – ADRO).
The profit is mutual.
If any issue has arisen with our products and services or Corporate Responsibility matters, you may :
Contact us in one of the following ways:
- Visit the Piraeus Bank branch which is convenient to you
Find the nearest branch
- Call 24/7 the Piraeus Bank telephone customer service at 18 28 38 from a landline and at 210 3288000 from a mobile telephone or abroad
Our representative will carefully listen/read the matter which concerns you and will provide you with details regarding the product, service or procedure in question. If necessary, the representative will contact the relevant department so as to find answers to any further inquiries of yours.
Together we will try to find a solution that satisfies you, according to the Piraeus Bank terms of operation and within the time frame provided for by the current regulatory framework.