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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to e-banking
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Become a customer, get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

IRIS payments in e-shop & Retail stores

Instant and secure payment in e-shop or Retail stores via e-banking or mobile app

The ΙRIS payments service in e-shop or Retail stores (IRIS Commerce) is an alternative payment solution that allows your customers to pay for their purchases in your e-shop or Retail store, with a direct debit from their bank account using the e-banking or mobile app of their cooperating bank.

IRIS Payments

Benefits for the business

  • Immediate notification and credit to the business account for faster revenue collection and better cash flow management
  • Guaranteed payment with a high level of security
  • Easy and secure alternative payment method for customers without using debit or credit cards
  • Compliance with your business’s obligation to accept payments through instant payment services (article 65 par. 5 Law. 4446/2016), with mandatory implementation date on 1.12.2025
Product details
Partner banks

The service is supported by Piraeus Bank, Alpha Bank, National Bank, Eurobank, Credia Bank, and Viva, covering almost all users of e-banking or mobile apps in the Greek market.

Procedure
To complete purchases via IRIS payments in e-shops & Retail stores (IRIS Commerce)
  • In the e-shop selects “Create QR Code” and scans the QR from their mobile app, or alternatively selects their bank and is automatically redirected to their e-banking
  • In a Retail store, scans the QR code displayed on the store’s infrastructure (POS, etc.) using the mobile app, and is automatically redirected to their e-banking
  • Enters security codes in e-banking or mobile app, views payment details, and selects the debit account
  • Approves and completes the payment
Technical specifications

The IRIS payments service in e-shops & Retail stores (IRIS Commerce) is addressed to businesses that maintain an electronic or/and Retail store operating in Greece, supported by DIAS Interbank Systems.

Businesses of any size or legal form can join the service. Piraeus Bank provides technical specifications and support for the required implementation.

Questions and answers

If the business does not have an e-shop but only a POS card acceptance device, how can it acquire the IRIS payments service in e-shop or Retail store to comply with the new legislation (article 65 par. 5 Law. 4446/2016)?

The business should contact its card acceptance service provider (acquirer). For this purpose, Piraeus Bank cooperates with EPAY.

What is the difference between the IRIS payments service in e-shop & Retail stores (IRIS Commerce) and the IRIS Payments?

IRIS payments in e-shops & Retail Store (IRIS Commerce):

  • A service used for immediate payments, regardless of the business’s legal form.
  • Customer enrollment via DIAS is mandatory (development of technical specifications).
  • The transaction is initiated by the business, with payment acceptance by the individual.

IRIS Payments:

  • Exclusively for freelancers/sole proprietors.
  • Customer registration via mobile app or e-banking is mandatory.
  • Uses the mobile number or tax ID of the payment beneficiary.
  • Transaction limits apply.
  • The transaction is initiated by the individual towards the business.
 

What are the costs for the IRIS payments service in e-shop & Retail stores (IRIS Commerce)?

The business receives a related financial offer from the bank/acquirer depending on the enrollment scheme for service costs. The payer does not incur any cost for payments via the service.

Is acquiring the IRIS payments service in e-shop & Retail stores (IRIS Commerce) mandatory for businesses?

According to article 65 par. 5 Law. 4446/2016, all businesses transacting with individual consumers must support payments through the IRIS system in both Retail and electronic stores.

I already have the IRIS P2Pro service activated; can I join the IRIS payments service in e-shops & Retail Store (IRIS Commerce)?

Yes, as they involve different services.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

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