winbank phone banking

Fast and Easy-to-Use

winbank phone banking enables you to monitor your Piraeus Bank portfolio securely and perform transactions using your landline or mobile phone, wherever you might be.

You can carry out your transactions securely via:

• The advanced Interactive Voice Response (IVR) system (24/7)
• A Contact Center representative

To access winbank phone banking, type in 2 customer identification codes, which you already know and can easily remember:

• The mobile/landline number you registered when you signed up for the service
• The 4-digit PIN of your Piraeus Bank debit card

All your transactions in one service

Winbank phone banking covers the entire range of banking and stock exchange transactions you can carry out in a Piraeus Bank branch:

Exclusively via the automatic system (IVR):

• Account balance and transactions
• Transfers between own & third party account
• Piraeus credit card payments
• Tax Payments

και Via a call center representative::

• Payments of organizations
• Remittances/ IRIS payments
• Stock exchange transactions
• Portfolio management (change limits, modify features, etc.)

Lower fees

winbank phone banking transactions entail lower or no fees vs corresponding transactions in a Piraeus Bank branch.

Environmentally-friendly phone banking

Performing your transactions online through winbank phone banking actually helps the environment. You save lots of paper, which reduces the environmental impact of paper production: cutting trees, consuming electricity and water.

It is yet another convenient, cost-effective and safe way to help narrow your carbon footprint.

To access winbank phone banking, you have to use your customer identification codes that only you know.

Find out more about winbank phone banking Security.

To sign up for winbank phone banking, you need to have a bank account with Piraeus Bank, a Piraeus Bank debit card and a phone number. You do not have to visit a Piraeus Bank branch to receive your new codes.

To sign up:

• Through winbank web banking

  1.  Log in to winbank web banking with your personal codes.

  2.  Select the menu "Purchases & Applications"> Banking Products & Services> winbank phone banking and follow the steps

• Through a Piraeus Bank branch

Note:

After activating the service

• If you are calling from a phone number you provided during registration (no blocked number), enter only your personal security code (PIN *)
• If you are calling from a different phone number, mobile or landline, enter the phone number you provided during registration and then type in your personal Security Code (PIN *)

The Personal Security Code is the same with your Piraeus Bank debit card. However, if you wish, you can change it to a 6 digit number of your choice, which will ONLY apply for the winbank phone banking service.