winbank instant cash

How you benefit

With winbank instant cash you can make a cash withdrawal from any Piraeus Bank ATM without a card:

You can create a winbank instant cash code at winbank web banking and winbank mobile app
You will receive the winbank instant cash code at the extraPIN mobile you have declared at Piraeus Bank
You can make a cash withdrawal from any Piraeus Bank ATM
The service is offered free of charge and it is available 24x7
Your account will be charged only if the cash withdrawal will be made within the specified time limit of the winbank instant cash code

When is winbank instant cash useful

When you do not have with you your card and you want to make a cash withdrawal

How you can send the cash

You can create a winbank instant cash code at:

winbank web banking
winbank mobile app

In order to create a winbank instant cash code, you need to:

Set the amount you want to withdrawal (up to €600 per day, €1,800 per month)
The amount you have set will not be ceased from your account. Your account will be charged only at cash withdrawal (if there are sufficient funds)
Your account at Piraeus Bank that will be charged with the withdrawal
The time winbank instant cash will be valid (from 1 hour up to 2 hours)

You will received the winbank instant cash code at the extraPIN mobile you have declared at Piraeus Bank.
The winbank instant cash code is exclusively for your own use.

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How the cash is withdrawn

Using winbank instant cash code and by scanning the QR code with your mobile phone you can make a cash withdrawal at any Piraeus Bank ATM, within the defined validation period. Prerequisite for cash withdrawal is that you have downloaded the winbank mobile application on your mobile.

Using winbank instant cash code you can make a cash withdrawal:

Only the exact amount you have set
Only within the time limit you have set for the winbank instant cash code

Steps for cash withdrawal:

Enter the instant cash code and the withdrawal amount on the ATM screen
Scan the QR code on the ATM screen by selecting from the winbank mobile app login screen the scan icon and aprove the transaction through winbank mobile app.
Select the confirmation button on the ATM screen in order to complete the transaction.

If winbank instant cash code will expire before cash withdrawal, your account will not be charged. The code will no longer be valid and you will not be able to make a cash withdrawal using this code.

FAQs

1. What is the difference from cash withdrawal with my debit card;

You do not need your card to make a cash withdrawal
The withdrawal limit using winbank instant cash is not related to the debit card limit. Thus, you can make a cash withdrawal using winbank instant cash even if you have reached your daily withdrawal limit at your card.
When you create a winbank instant cash code at winbank web banking or winbank mobile app, you can select any account you have at Piraeus Bank, not only the accounts that are linked to your debit card.

2. What are the requirements in order to use winbank instant cash?

To be a beneficiary at a Piraeus Bank account
To be registered at winbank
To you have downloaded the winbank mobile application on your mobile.

3. How can I create a winbank instant cash code?

At winbank web banking
- Login → Transfers → Send Instant Cash

- Select the account that will be charged for the withdrawal

- Set the withdrawal amount

- Set the winbank instant cash validation time (from 1 hour up to 24 hours)
At winbank mobile app
- Login at winbank mobile app

- From the account that will be charged, choose Transact → Send instant cash

- Set the withdrawal amount

4. Can I make a cash withdrawal if there are no sufficient funds at my account?

No. When you create a winbank instant cash code, the account you have set to charge is checked if there are sufficient funds.

5. How can I cancel a winbank instant cash code?

If you have not withdrawn funds using the code, you can cancel the winbank instant cash code at:

winbank web banking
- Login → Transfers → Instant Cash History → Cancel
winbank mobile app
- Login → Search → Filters → Executed transactions → Instant Cash

6. How will I receive the winbank instant cash code?

You will receive the winbank instant cash code with an SMS at extraPIN mobile you have declared at Piraeus Bank.

7. The winbank instant cash code has expired. Can I still make a cash withdrawal?

No. A cash withdrawal using winbank instant cash code can be made only within the time limit you have set

8. Why the ATM has cancelled the winbank instant cash code before its expiration, without making a cash withdrawal?

At the ATM you are asked to enter the winbank instant cash code and the exact amount you have set for withdrawal. If any of the above two are entered wrong 3 times, then the winbank instant cash code is cancelled and you cannot longer use it for cash withdrawal.

9. I have lost or forgotten the winbank instant cash code. What should I do?

There is no way to retrieve the winbank instant cash code. If you want to make a cash withdrawal using winbank instant cash, you will issue a new winbank instant cash code.

Attention! If you suspect that the winbank instant cash code has been granted to a third party, cancel it following the instructions above.

10. I have reached the debit card withdrawal limit. Can I make a cash withdrawal using winbank instant cash?

Yes, provided that there are sufficient funds at your account

11. Why a cash withdrawal using winbank instant cash has failed at the ATM?

For one or more of the following reasons:

The winbank instant cash code has expired
You have not entered correctly the winbank instant cash code 3 times
You have not entered correctly the amount you have set for withdrawal
You have not entered correctly the amount you have set for withdrawal
The ATM has not enough funds for withdrawal

12. Can someone else make a withdrawal using the winbank instant cash code?

No. The winbank instant cash code is exclusively for your own use.