winbank phone banking Security

To ensure maximum security for winbank phone banking, we use cutting-edge methods that safeguard your transactions and protect your data.

Personal access codes

 1.    Personal codes

You can only access winbank phone banking if you enter both the customer authentication codes that only you know:
    • The mobile/landline number you register when you sign up for the service
    • Your Password

If you are calling from the phone number (landline or mobile) that you have registered without hidden caller ID, just type in your Password.

If you are calling from a different phone number or with hidden caller ID, type in the phone number you have registered when you signed up and then your Password.

Your initial Password is the 4-digit PIN of your Piraeus Bank debit card. You can replace this with a 6-digit code of your choice. This 6-digit code will only be valid for winbank phone banking and not for your debit card.

 2.     Password lock

If you enter your Password wrongly 3 times, for your own security, the system will lock your access codes and block your access to winbank phone banking.

To unlock your codes and regain access to winbank phone banking you will need to verify your details. Call the winbank customer service line:
    • From a landline or mobile phone in Greece on 210 32 88 000
    • From abroad on 0030 210 32 88000

 3.     Verification of details

Before carrying out any transaction, Piraeus Bank's representatives verify your details, for your own security.

Transactions with authentication

In order to conduct transactions at winbank, every transaction should be authorized.

Transaction authorization will be performed easily, quickly and free of charge through a push notification* or alternatively with an extraPIN delivered through Viber** or SMS to the mobile phone number you have declared to the bank.

*You receive this code by push notification, if you are a winbank mobile app user and have the notifications enabled in your device and app.

** A prerequisite is to have a Viber account, with the mobile phone number you have declared to the Bank for receiving the extraPIN code. The extraPIN code will be sent to Viber from the winbank account. In case you don’t have a Viber account, or it is not possible for any reason to send you the extraPIN code via Viber, you will continue to receive it on your mobile via Push Notification or SMS. If you don’t want to receive the extraPIN code via Viber, you can exclude winbank from the list of recipients in the Viber app and undo this option at any time.

Recording of calls

For your own security, the system registers and records all calls. To suspend this service and have all your calls erased, submit a relevant application to Piraeus Bank.

Confidentiality of transactions

All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:

  • Only authorised Bank employees have access to your transaction details and only when necessary, i.e. to process your applications.
  • Piraeus Bank does not disclose your personal or banking data or transaction data except if you have authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority.
  • When Piraeus Banks uses the services of third parties to support its computer systems, it ensures that your transactions remain confidential.
  • You can request any data held that relates to you. You can also ask for that data to be corrected if you identify any errors.
  • For your own security, you must treat all information provided via winbank web banking as confidential and secret and must not disclose it to third parties.

Personal Data Protection

Piraeus Bank respects and safeguards your personal data. That is why we keep your personal data on a secure central server.

We implement Law 2472/1997 on the protection of individuals from the processing of personal data and record the personal data of all customers, suppliers, employees and associates of Piraeus Bank that it becomes aware of as a result of employment relationship or partnerships or business transactions, in a file. That data may be sent elsewhere in Greece or abroad only if the data file is held and the data transmitted in accordance with the business objectives of Piraeus Bank and the requirements of the law.

For more information about how we safeguard personal data, call us:

  • From a landline or mobile phone in Greece on 210 32 88 000
  • From abroad on 0030 210 32 88000

Security is your responsibility too

The security of your data on winbank phone banking also depends on how responsibly you manage it. Only you know your personal access codes. You should not disclose them to anyone.

winbank phone banking’s customer service line will never ask you for your Password. If anyone contacts you by phone or email asking you for your PIN or asking you to log into winbank by clicking on some link, treat it with suspicion.

Do not reveal you personal access codes for winbank phone banking to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.

If you believe that someone has Phished your Password change it immediately. Contact winbank phone banking and ask to have it changed.

Call us:

  • From a landline or mobile phone in Greece or abroad on +30 210 32 88000