If you are already a Piraeus Bank customer, you can find useful answers to frequently asked questions faced by our customers.

Access to winbank

- I would like to get credentials for winbank

If you have an active debit card and your mobile phone is registered in the Bank's systems, then you can register on winbank and receive your credentials online. See here how.

In case you do not have any of the above, your visit to a Piraeus Bank branch is necessary . If you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.

- I registered on winbank in the past, but I don't remember my credentials.

If you have an active debit card and your mobile phone is registered in the Bank's systems, then you can reissue credentials online.

In case you do not have any of the above, your visit to a Piraeus Bank branch is necessary . If you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.

- I'm locked in winbank and the extra pin is sent to my old mobile phone

You will need to contact the International Customer Service team at +30 210 3288400.

Deposit account/debit card

- I want to open a new deposit account

If you have access to winbank, you can open through winbank web a deposit account online for your daily transactions or for your savings.

ΑIf you do not have access to winbank and you do not intend to visit Greece soon, you can make the relevant application through a representative. See here how.

- I want to issue a debit card

If you do not plan to visit Greece soon, you can appoint a representative, who will come to a branch instead of you and who will send you the debit card and PIN.

- I have a debit card, but I do not remember the PIN.

If you have access to winbank, you can request a new PIN by selecting "Set / change PIN "

Updating data

- I need to update my data, but I do not know what documents are required.

The documents required to update your data are the same required to start your relationship with the Bank. You may see here which documents are required.

- My documents are not in Greek or English. Will they need to be translated?;

Yes , they will need to be translated into either Greek or English.

Translation shall be acceptable when carried out by:

  • - Notary public of your country of residence
  • - Official translator [e.g. lawyer], located in your country or in Greece
  • - Translation service of the Ministry of Foreign Affairs in Greece

If you are not sure where to address in your country of residence, you can call the Greek Embassy or the Greek Consular office to provide you with relevant information.

- In which cases do my documents need validation and what steps should I take?

You will need to validate your documents in the following cases:
A. Your documents are translated, so they need to be validated.
This is not required if the translation has been done by a lawyer in Greece or a Notary Public or by the translation service of the Ministry of Foreign Affairs in Greece.

B. If you intend to bring copies and not the original the document (e.g. passport photocopy) , they must be validated.

Validation can be done:

  • - At the Greek Embassy or at a Greek consular office
  • - In a notary public of your country, with the exception of Canada, where this option is not available

- How can I update my documents?

If you have access to winbank, you can post your documents by selecting "Data Update " from the main menu.

If you do not have winbank or if you want to update your ID data (e.e. if you have a new ID/passport), then a visit to a Piraeus Bank branch will be required. If you do not plan to visit Greece soon, you can appoint a representative . See here how.

For any additional information, you can contact the International Customer Service team at +30 210 3288400 or at livingabroad@piraeusbank.gr.