winbank SMS banking

Piraeus Bank’s winbank SMS banking helps you carry out certain basic transactions by sending a short and simple text message from your mobile. It is available for natural persons who are customers of Piraeus Bank.

How you benefit

Fast and Easy-to-Use

Use winbank SMS banking to carry out basic transactions from your mobile 24/7, wherever you are. You can issue orders for transactions through winbank SMS banking using:

  • Any mobile network operator
  • Any mobile phone device, old or latest technology
To issue an order, send a short SMS to +30 6945 100 300 or +30 6937 100 300. The text messages are simple and easy to remember.

Even if you make a mistake, Piraeus Bank will send you an SMS to help you.


So type the relevant text message to:

  • Find out the accounting balance of your account
  • Find out your account activity
  • Transfer money between your accounts
  • Top up your mobile phone airtime (Cosmote, Q card, Vodafone or Wind) by charging your account
Within seconds of sending your order, your will receive a reply SMS free of charge on the same mobile.



Fees

winbank SMS banking transactions entail lower or no fees. More specifically:

  • The text messages you send to issue an order are charged by your mobile network operator at the rate of a simple SMS
  • The reply text messages are free of charge


Environmentally-friendly phone banking

Making your transactions using your mobile through winbank SMS banking actually helps the environment. You save lots of paper, which reduces the environmental impact of paper production: felling trees, consuming electricity and water.

It is yet another convenient, cost-effective and safe way to help cut your carbon footprint.

Transaction security

You can only carry out transactions through winbank SMS banking using the mobile phone numbers you have registered with the service. You can register up to 4 mobile phone numbers.

Signing up for the service

To sign up for winbank SMS banking, you need to have a bank account with Piraeus Bank and a mobile phone.

To sign up:

  • Visit any Piraeus Bank branch
  • Log into winbank web banking
  • Use winbank phone banking, by calling 18 28 38 from a landline or mobile in Greece or +30 210 328 8000 from abroad

Why should I sign up for winbank

You can carry out transactions through winbank SMS banking without signing up as a winbank user. However, winbank web banking or winbank phone banking can help you manage the accounts and mobile phone numbers you have registered with winbank SMS banking.

In addition, you can view your transaction history at any time. This includes all the messages you send through winbank SMS banking and the replies you receive from Piraeus Bank.

FAQs

Which mobile devices can I use for transactions through winbank SMS banking?

You can send text messages from any mobile phone device, old or latest technology. Any mobile phone that can send an SMS is suitable for winbank SMS banking.



Can I send my SMS in Greeklish (Greek text in Latin characters)?

Yes. The system can read your SMS whether you send it using Greek characters or Latin characters (Greeklish) and completes the transaction you requested.



Can I carry out transactions through winbank SMS banking when I am abroad?

Yes. You just need to have roaming service to send an SMS from abroad.



I forget the alias for my account. Can I change it?

Yes. You can change the alias of your account to any name you like. To do this, you have to change the alias that the system has assigned to your account:

  • Log into winbank
Log in > SERVICES > SMS Banking > Accounts > Change Alias

  • Through winbank phone banking
Call 18 28 38 from Greece or +30 210 3288000 from abroad and ask us to change the alias of your account.



What if I forget the text message that corresponds to the transaction I want to make?

 1.  Type HELP and send an SMS to +30 6945 100 300 or +30 6937 100 300.

 2.  You will receive a free SMS with the code for each available transaction, e.g:

    • YPO for balance enquiries
    • KIN for account activity
    • MET for money transfer between your accounts
    • AXO for topping up your mobile phone airtime

 3.  Type the code for the transaction you are interested in and send an SMS to +30 6945 100 300
      or +30 6937 100 300.

 4.  We will send you a free SMS for this transaction category along with instructions on how to carry out the transaction you want.

Alternatively, call +30 210 3288000 and ask our service representative to tell you the text message that corresponds to the transaction you want to make.



To carry out transactions through winbank SMS banking do I have to sign up as a winbank web banking or winbank phone banking user?

No. You can carry out transactions through winbank SMS banking without signing up as a winbank web banking or winbank phone banking user.

However, these services can help you manage the accounts and mobile phone numbers you have registered with winbank SMS banking. In addition, you can view your transaction history at any time. This includes all the messages you send through winbank SMS banking and the replies you receive from Piraeus Bank.



What if I need help?

Type HELP or send a blank text message to +30 6945 100 300 or +30 6937 100 300. Within a few seconds we will send you a free SMS with instructions on how to carry out the transaction you want. If you need additional help, call 18 28 38 from a landline or mobile in Greece or +30 210 328 8000 from abroad.



Can a legal entity sign up for winbank SMS banking?

No. Currently the service is only available to natural persons.