winbank phone banking

Use Piraeus Bank’s winbank phone banking to carry out secure banking or stock exchange transactions over the phone (landline or mobile). You can carry out transactions 24/7 either through our call center representatives or through the advanced Interactive Voice Response (IVR) system. To use the service you just need to be a Piraeus Bank customer and have a Piraeus Bank debit card and a phone.

How you benefit

Fast and Easy-to-Use

winbank phone banking enables you to monitor your Piraeus Bank portfolio securely and to make transactions from your home or your mobile, wherever you are.

You can carry out your transactions securely 24/7 through:

  • Our call centre representatives
  • The advanced Interactive Voice Response (IVR) system


To access winbank phone banking type in the 2 customer identification codes, which you already know and which are easy to remember:


  • The mobile/landline number you register when you sign up for the service
  • The 4-digit PIN of your Piraeus Bank debit card


All your transactions in one go

Use winbank web banking for the entire range of banking and stock exchange transactions you can carry out at a bank branch:

  • View your account, credit card and loan balances and activity
  • Manage your banking products (change limits, modify features, etc.)
  • Transfer funds
  • Make payments
  • Make remittances
  • Make stock exchange transactions
  • winbank alerts
  • Apply for new products


You may also use it in a range of services available exclusively via Piraeus Bank web channels:


  • Instant Cash "Lefta sto Lepto"*
  • Issuance & Payment of e-Administrative Fee
  • Manage your prepaid winbank WEBUY card
  • Pay a much wider range of bills
  • Make international stock exchange transactions**
  • Top up your prepaid mobile phone airtime
  • e-statements
  • Manage your prepaid cards

* Τhe Instant Cash transactions are counted in the weekly withdrawal limit of €420 based on Act of Legislative Content 07/18/2015
** The purchase of stocks is not available based on the Act of Legislative Content 07/18/2015


Lower fees

winbank phone banking transactions entail lower or no fees.

All the winbank phone banking transactions and fees



Environmentally-friendly phone banking

Making your transactions online through winbank phone banking actually helps the environment. You save lots of paper, which reduces the environmental impact of paper production: felling trees, consuming electricity and water.

It is yet another convenient, cost-effective and safe way to help cut your carbon footprint.

Transaction security

  • To access winbank phone banking, you have to use your customer identification codes that only you know
  • For certain transactions our Piraeus Bank service representatives may also ask for the one-off 6-digit PIN generated by the extraPIN generator
  • The system records all the calls made to winbank phone banking

Find out more about winbank phone banking Security.

Signing up for the service

To sign up for winbank phone banking, you need to have a bank account with Piraeus Bank, a Piraeus Bank debit card and a phone. You do not have to visit a Piraeus Bank branch to receive your new codes.

To sign up: 

Call from a landline or mobile:

  • Within Greece – on 18 28 38 24/7. You will be charged for a local call if you use a landline or based on the pricing policy of your mobile network operator if you use a mobile
  • From abroad – on +30 210 3288000.

Inform the Voice IVR system for the service or topic of interest (in this case winbank phone banking).

Next you get connected with a winbank phone banking agent in order to accept the terms of the service.



Note:

After activating the service


  • If you are calling from a phone number you provided during registration (no hidden number), enter your personal security code (PIN *)
  • If you are calling from a different phone number, mobile or landline, enter the phone number you provided when you register and then post your personal Security Code (PIN *)

The Personal Security Code is the same as your Piraeus Bank debit card. However, if you wish, you can change it with another of your choice, who would ONLY apply for winbank phone banking service.