Winbank web banking Security


To ensure maximum security for winbank web banking, we use cutting-edge methods that safeguard your transactions, protect whom against unauthorized access.

Personal access codes

 1.    Personal codes

You can only access winbank web banking if you enter both the customer authentication codes that only you know:
    • Your Username
    • Your Password

You pick up your personal codes from a Piraeus Bank branch when you sign your contract. They are inside the winbox we give you. They come with instructions about how to use winbank services.

The first time you use winbank web banking, for your own security, the system makes you change your Username and PIN. Every 2, 4 or 6 months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change Password” screen. You can change you codes more often if you like.



 2.     Password lock
    • I forgot my Username
      If you forgot your Username, you can call at 18 28 38* (from Greece) or at +30 210 32 88000* (from abroad) to restore your access.
    • I forgot my Password
      If you are an individual who has activated the sms extraPIN on your mobile phone and you remember your Username but you don't remember your Password, you can re-issue your Password starting from here.
      In any other case, you have to apply to any of the Piraeus Bank branches to have your password reissued.
    • I have been locked, but I remember my credentials
      If you are an individual and you remember both your Username and your Password but they have been entered mistakenly up to three times and you have been locked, you must use the 8-digit code that you have automatically received from the Bank to your sms extraPIN mobile. The procedure is completed by calling Winbank phone banking at +30 210 3898888*.
In any other case, you should contact Piraeus Bank customer support center at 18 28 38* (in Greece) or +30 210 32 88000* (from abroad).

For further assistance considering the steps you need to follow when calling the IVR, please click here.

* Debited as a landline call or depending on the pricing policy of your telephone provider.
** The daily efforts for reissue password and unlock cannot exceed 3.



 3.     Automatic logout

If the system identifies that you have been inactive for 10 minutes while logged into winbank web banking, for your own security it will automatically log you out.

Verify your ID with extraPINs

An extraPin is an extra way of checking your ID. To execute/perform certain online transactions using winbank it is essential to enter this 6-digit code:

  • Remittances
  • Transfer cash to others at Piraeus Bank
  • Pay credit cards from other banks
  • Payrolling, batch payments or batch remittances
  • Insurance Coupon issue
  • Load prepaid cards
  • Send cash using Instant Cash
  • Top up airtime
  • Apply for new products or manage applications
  • Exclude / restore accounts
  • Change personal details

You can also opt to make use of the extraPIN mandatory for logging into winbank services in parallel with your Username and Password.

Every extraPIN is disposable and is valid for around 1 minute from the time you request it. extraPINs are sent free of charge by SMS to your mobile phone. Alternatively, get an extraPIN generator from your local branch of Piraeus Bank.

FAQs about extraPINs and the extraPIN Generator

Controlled access (Firewall)

A firewall controls access to Piraeus Bank’s servers. It operates on two levels:

  • It allows customers/visitors or subscribers/users to use specific services
  • It prevents third parties accessing systems and databases that contain Piraeus Bank’s confidential data and information

Encryption and confidential data transmission

Encryption

From the start of your online winbank web banking session, all your information and personal data is encrypted using the SSL-128-bit (Secure Sockets Layer) encryption protocol.



Confidential data transmission

To keep the data you transmit during your winbank web banking session confidential, we use the SSL-128bit encryption protocol. This key has been developed in partnership with Verisign, the most widely recognised encryption key generator company for banking services that specialises in transaction security.

Confidentiality of transactions

All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:

  • Only authorised Bank employees have access to your transaction details and only when necessary, i.e. to process your applications
  • Piraeus Bank does not disclose your personal or banking data or transaction data except if you have authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority
  • When Piraeus Banks uses the services of third parties to support its computer systems, it ensures that your transactions remain confidential
  • You can request any data held that relates to you. You can also ask for that data to be corrected if you identify any errors
  • For your own security, you must treat all information provided via winbank web banking as confidential and secret and must not disclose it to third parties. Security is your responsibility too

Personal Data Protection

Piraeus Bank respects and safeguards your personal data. That is why we keep your personal data on a secure central server.

We implement Law 2472/1997 on the protection of individuals from the processing of personal data and record the personal data of all customers, suppliers, employees and associates of Piraeus Bank that it becomes aware of as a result of employment relationship or partnerships or business transactions, in a file. That data may be sent elsewhere in Greece or abroad only if the data file is held and the data transmitted in accordance with the business objectives of Piraeus Bank and the requirements of the law.

For more information about how we safeguard personal data, call us:

  • From a landline or mobile phone in Greece on 18 28 38
  • From abroad on 0030 210 32 88000

Security is your responsibility too

The security of your data on winbank web banking also depends on how responsibly you manage it. Only you know your personal access codes. You should not disclose them to anyone.

winbank web banking’s customer service line will never ask you for your PIN. If anyone contacts you by phone or email asking you for your PIN or asking you to log into winbank by clicking on some link, treat it with suspicion.

Do not reveal you personal access codes for winbank web banking to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.

If you believe that someone has Phished your PIN change it immediately. Log into winbank web banking and change your Pin in your “Profile”. Let us know about it immediately.


Call us:

  • From a landline or mobile phone in Greece on 18 28 38
  • From abroad on 0030 210 32 88000