Personal access codes 1. Personal codes You can only access winbank phone banking if you enter both the customer authentication codes that only you know: The mobile/landline number you register when you sign up for the service Your Password If you are calling from the phone number (landline or mobile) that you have registered without hidden caller ID, just type in your Password. If you are calling from a different phone number or with hidden caller ID, type in the phone number you have registered when you signed up and then your Password. Your initial Password is the 4-digit PIN of your Piraeus Bank debit card. You can replace this with a 6-digit code of your choice. This 6-digit code will only be valid for winbank phone banking and not for your debit card. 2. Password lock If you enter your Password wrongly 3 times, for your own security, the system will lock your access codes and block your access to winbank phone banking. To unlock your codes and regain access to winbank phone banking you will need to verify your details. Call the winbank customer service line: From a landline or mobile phone in Greece on 18 28 38 From abroad on +30 210 32 88000 3. Verification of details Before carrying out any transaction, Piraeus Bank's representatives verify your details, for your own security.