winbank mobile banking Security


To ensure maximum security for winbank mobile banking, we use cutting-edge methods that safeguard your transactions, protect your data and protect against unauthorised access.

Personal access codes

 1.    Personal codes

You can only access winbank mobile banking if you enter both the customer authentication codes that only you know:
    • Your Username
    • Your Password

You pick up your personal codes from a Piraeus Bank branch when you sign your contract. They are inside the winbox we give you. They come with instructions about how to use winbank services.

The first time you use winbank mobile banking, for your own security, the system makes you change your Username and PIN. Every 2, 4 or 6 months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change Password” screen. You can change you codes more often if you like.



 2.     Password lock

If you enter your Password wrongly 3 times, for your own security, the system will lock your access codes and block your access to winbank mobile banking.

To unlock your codes and regain access to winbank mobile banking you will need to verify your details. Call the winbank customer service line:
    • From a landline or mobile phone in Greece on 18 28 38
    • From abroad on 0030 210 32 88000


 3.     Automatic logout

If the system identifies that you have been inactive for 10 minutes while logged into winbank mobile banking, for your own security it will automatically log you out.

Confidentiality of transactions

All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:

  • Only authorised Bank employees have access to your transaction details and only when necessary, i.e. to process your applications
  • Piraeus Bank does not disclose your personal or banking data or transaction data except if you have authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority
  • When Piraeus Bank uses third party services to support its systems, it ensures that your transactions remain confidential
  • You can request any stored data that relates to you. You can also ask for that data to be corrected if you identify any errors
  • For your own security, you must treat all information provided via winbank mobile banking as confidential and secret and must not disclose it to third parties. Security is your responsibility too

Verify your ID with extraPINs

extraPIN is a 6-digit code that secures your transactions through winbank mobile banking. The transactions that request extraPIN are:

  • Remittances
  • Transfer cash to others at Piraeus Bank
  • Pay credit cards

Every extraPIN is disposable and is valid for around 1 minute from the time you request it. extraPINs are sent free of charge by SMS to your mobile phone. Alternatively, you can get an extraPIN generator from your local branch of Piraeus Bank.

If you have an extraPIN generator you can ask for it to be mandatory to be used for logging into winbank services in parallel with your Username and Password.

FAQs about extraPINs and the extraPIN Generator

Controlled access (Firewall)

A firewall controls access to Piraeus Bank’s servers. It operates on two levels:

  • It allows customers/visitors or subscribers/users to use specific services
  • It prevents third parties accessing systems and databases that contain Piraeus Bank’s confidential data and information

Encryption and confidential data transmission

Encryption

From the start of your online winbank web banking session, all your information and personal data is encrypted using the SSL-128-bit (Secure Sockets Layer) encryption protocol.



Confidential data transmission

To keep the data you transmit during your winbank web banking session confidential, we use the SSL-128bit encryption protocol. This key has been developed in partnership with Verisign, the most widely recognised encryption key generator company for banking services that specialises in transaction security.

Personal Data Protection

Piraeus Bank respects and safeguards your personal data. That is why we keep your personal data on a secure central server.

We implement Law 2472/1997 on the protection of individuals from the processing of personal data and record the personal data of all customers, suppliers, employees and associates of Piraeus Bank that it becomes aware of as a result of employment relationship or partnerships or business transactions, in a file. That data may be sent elsewhere in Greece or abroad only if the data file is held and the data transmitted in accordance with the business objectives of Piraeus Bank and the requirements of the law.

For more information about how we safeguard personal data, call us:

  • From a landline or mobile phone in Greece on 18 28 38
  • From abroad on 0030 210 32 88000

Security is your responsibility too

The security of your data on winbank mobile banking also depends on how responsibly you manage it. Only you know your Username and Password. You should not reveal them to anyone.

winbank mobile banking’s customer service line will never ask you for your Password. If anyone contacts you by phone or email asking you for your Password, treat it with suspicion.

Do not reveal you personal access codes for winbank mobile banking to anyone, even if they promise that they will offer you additional services or assistance. By providing your credentials, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.

If you believe that someone has Phished your Password change it immediately. Log into winbank mobile banking and change your Password in your “Profile”. Let us know about it immediately.


Call us:

  • From a landline or mobile phone in Greece on 18 28 38
  • From abroad on +30 210 32 88000