Personal access codes 1. Personal codes You can only access winbank mobile banking if you enter both the customer authentication codes that only you know: Your Username Your Password You pick up your personal codes from a Piraeus Bank branch when you sign your contract. They are inside the winbox we give you. They come with instructions about how to use winbank services. The first time you use winbank mobile banking, for your own security, the system makes you change your Username and PIN. Every 2, 4 or 6 months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change Password” screen. You can change you codes more often if you like. 2. Password lock If you enter your Password wrongly 3 times, for your own security, the system will lock your access codes and block your access to winbank mobile banking. To unlock your codes and regain access to winbank mobile banking you will need to verify your details. Call the winbank customer service line: From a landline or mobile phone in Greece on 18 28 38 From abroad on 0030 210 32 88000 3. Automatic logout If the system identifies that you have been inactive for 10 minutes while logged into winbank mobile banking, for your own security it will automatically log you out.