Services for people with disabilities

The following pioneering services are provided in e-branch for people with disabilities:

Visually impaired people:

  • Customer guidance by a customer service representative throughout their stay in e-branch.
  • Transactions can be carried out through the "Remote Cashier" service with the use of special signage on the machine in Braille, without the need for representation and signature of witnesses.
  • Ability to navigate and train in winbank internet banking using voice support.
  • Sign up for winbank internet banking without having to sign a handwritten contract.

Hearing impaired people:

  • Carry out transactions through the "Remote Cashier" service with tellers trained in the Greek sign language.
  • Touch screen with interactive map for information on available machines and transactions offered in e-branch.

People with mobility problems:

  • Easy to move around inside the e-branch.
  • Customer guidance by a customer service representative throughout their stay in e-branch.
  • Easily accessible height for the machine of the "Remote Cashier" service.

Piraeus Bank’s products and services are provided under the current restrictions on capital transfers.