Complaints Procedure


As a bank with integrity, at Piraeus Bank we aim to provide customers with a high level of service. If you so wish, you can contact us to resolve any issues of concern to you by following the steps outlined in the Hellenic Ombudsman for Banking-Investment Services’ Regulations. Both of us will benefit.


 1.  Let us know

What is bothering you? Explain to us what has happened in a clear manner:

  • Go to your local Piraeus Bank branch
Find your nearest branch

  • Call Piraeus Bank’s customer service line 24/7 on 18 28 38 from a land line or +30 210 3288000 from a mobile phone or from abroad
  • Fill in our contact form online and send it to us


 2.  Contact Customer Services

Dissatisfied with the solution we offered? Let Piraeus Bank’s Customer Services know in one of the following ways, and ask us to re-examine the issue:

  • By mail (Feidippidou 26, Athens GR-151 27)
  • By fax (+30 210 9294317)


 3.  Contact the Hellenic Ombudsman for Banking-Investment Services

If you don’t agree with the solution Customer Services offered, you can contact the Hellenic Ombudsman for Banking-Investment Services:

Fill out the complaint form, sign it and post if off to the Hellenic Ombudsman for Banking-Investment Services (1 Massalias Street, Athens GR-10680). Make sure you enclose all the relevant evidence.

How we will help you

Our officer will listen careful to whatever is bothering you, from your viewpoint. He will immediately provide clarifications about the product, service or procedure. If necessary, he will contact the department concerned to get answers to any additional questions you may have.

Together, we will try to find a solution that satisfies you, that’s in line with how Piraeus Bank works, and within the timeframe specified by the Hellenic Ombudsman for Banking-Investment Services’ Regulations.

What will Customer Services do to address your issue?

Customer Services works in partnership with the Bank’s other departments to investigate issues in an objective way and will get back to you within 10 days of receiving a complaint from you. If it’s going to take longer to handle your issue, we’ll send a letter letting you know.

What does the Hellenic Ombudsman for Banking-Investment Services do?

The Hellenic Ombudsman for Banking-Investment Services will examine the facts of your case from your viewpoint. He will take the Bank’s view into account and check the procedures that have been followed. He will then suggest a compromise. If either of the two sides doesn’t accept the compromise, he’ll draft a written recommendation explaining how he thinks the matter should be resolved. If both parties refuse to accept the recommendation, you can contact the relevant authorities.

Learn more about the Hellenic Ombudsman for Banking-Investment Services