1. What is the difference from cash withdrawal with my debit card;
- You do not need your card to make a cash withdrawal
- The withdrawal limit using winbank instant cash is not related to the debit card limit. Thus, you can make a cash withdrawal using winbank instant cash even if you have reached your daily withdrawal limit at your card.
- When you create a winbank instant cash code at winbank web banking or winbank mobile app, you can select any account you have at Piraeus Bank, not only the accounts that are linked to your debit card.
2. What are the requirements in order to use winbank instant cash?
- To be a beneficiary at a Piraeus Bank account
- To be registered at winbank
- To you have downloaded the winbank mobile application on your mobile.
3. How can I create a winbank instant cash code?
- At winbank web banking
- Login → Transfers → Send Instant Cash
- Select the account that will be charged for the withdrawal
- Set the withdrawal amount
- Set the winbank instant cash validation time (from 1 hour up to 24 hours)
- At winbank mobile app
- Login at winbank mobile app
- From the account that will be charged, choose Transact → Send instant cash
- Set the withdrawal amount
4. Can I make a cash withdrawal if there are no sufficient funds at my account?
No. When you create a winbank instant cash code, the account you have set to charge is checked if there are sufficient funds.
5. How can I cancel a winbank instant cash code?
If you have not withdrawn funds using the code, you can cancel the winbank instant cash code at:
6. How will I receive the winbank instant cash code?
You will receive the winbank instant cash code with an SMS at extraPIN mobile you have declared at Piraeus Bank.
7. The winbank instant cash code has expired. Can I still make a cash withdrawal?
No. A cash withdrawal using winbank instant cash code can be made only within the time limit you have set
8. Why the ATM has cancelled the winbank instant cash code before its expiration, without making a cash withdrawal?
At the ATM you are asked to enter the winbank instant cash code and the exact amount you have set for withdrawal. If any of the above two are entered wrong 3 times, then the winbank instant cash code is cancelled and you cannot longer use it for cash withdrawal.
9. I have lost or forgotten the winbank instant cash code. What should I do?
There is no way to retrieve the winbank instant cash code. If you want to make a cash withdrawal using winbank instant cash, you will issue a new winbank instant cash code.
Attention! If you suspect that the winbank instant cash code has been granted to a third party, cancel it following the instructions above.
10. I have reached the debit card withdrawal limit. Can I make a cash withdrawal using winbank instant cash?
Yes, provided that there are sufficient funds at your account
11. Why a cash withdrawal using winbank instant cash has failed at the ATM?
For one or more of the following reasons:
- The winbank instant cash code has expired
- You have not entered correctly the winbank instant cash code 3 times
- You have not entered correctly the amount you have set for withdrawal
- You have not entered correctly the amount you have set for withdrawal
- The ATM has not enough funds for withdrawal
12. Can someone else make a withdrawal using the winbank instant cash code?
No. The winbank instant cash code is exclusively for your own use.